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Job opening: Social Worker Program Coordinator

Salary: $96 066 - 124 882 per year
City: Rockford
Published at: Jan 24 2024
Employment Type: Full-time
The Social Worker, Program Coordinator oversees social work sections in Mental Health Clinic, Substance Use Clinic, Triage and Integrated Care at the Rockford CBOC at the William S. Middleton Memorial Veterans Hospital in Madison WI. The Mental Health Department serves over 9,000 Veterans per year throughout the Madison VAMC facility network and has a 14-bed locked inpatient psychiatric unit.


Major duties include but are not limited to: Serves as the Clinical Team Lead for the Mental Health Social Work group inclusive of Primary Care Mental Health Integration (PCMHI), Triage and Mental Health Clinic Clinicians at the Rockford and Freeport Clinic sites. Conduct bio-psycho-social assessments, provide individual and group psychotherapy, clinical case management, and evidence-based interventions/treatment to a wide variety of individuals from various socioeconomic, cultural, ethnic, educational, and other diversified backgrounds. This requires knowledge of human development and behavior (physical and psychological), and the differential influences of the environment, society, and culture. Independently perform case finding functions and outreach, identifying and screening patients for psychosocial needs. Possess the knowledge and ability to implement treatment modalities for individuals, families, and groups. Must independently complete thorough psychosocial assessments to determine the psychosocial functioning and needs of Veterans and/or their families. Must be able to utilize this assessment in facilitating the Veteran's maximum use of treatment for attainment of the highest level of independence that is possible and practicable. Must possess a working knowledge of medical and mental health diagnoses, disabilities, and treatment procedures, including acute, chronic, and traumatic illnesses, common medications and their effects/side effects, and applicable medical terminology. Assess psychiatric conditions according to the most recent version of the DSM. Perform mental health diagnostic interviews with patients referred to the general mental health clinic. Develop treatment plans in collaboration with the Veteran/family and with the interdisciplinary treatment team within established time frames. Possess the skills to assess and measure outcomes of clinical interventions as they relate to treatment goals. Assess Veterans who present with psychiatric and psychosocial emergencies. Identify high-risk patients and provide case management and/or assessment services in compliance with the Uniform Services Handbook and VA Suicide Prevention protocols. Demonstrate ability to provide crisis intervention services, including timely and appropriate interventions to prevent harm to self or others, as well as coordination of family involvement when indicated. Consult with supervisor, psychiatrist, Suicide Prevention Coordinators and/or other team members when moderate or high risk of harm is identified. Complete suicide prevention documentation in accordance with established guidelines. Provide any necessary follow up calls for High Risk patients due to the following reasons: they lack a consistent provider, provider called off, they missed their last appointment and need contact for the measure, availability is too far out for regular provider, walk-ins. Coordinate community-based services, including information and referral for additional services from other VA programs, other government programs and community agency programs. Hold general knowledge of Veterans' benefits and services relating to special programs, service-connected compensation, non-service-connected pension. Facilitate referrals based upon Veteran needs and eligibility. Seamlessly collaborate across disciplines to maximize Veterans access to quality mental health care. This includes day to day problem-solving to meet OMHO same-day access requirements, manage consults and triaging cases and assist in day-to-day management of behavioral health services at Madison, inclusive of providing coverage when needed. Identifies training deficits and/or ongoing clinical competency needs for staff in the mental health program areas in collaboration with the Rockford Medical and Mental Health Program Coordinator. Supervise Rockford Mental Health Clinic, Substance Use Clinic, Triage and Integrated Care unit Social Work Service (SWS) staff. Develop and monitor appropriate performance targets and complete all tasks related to performance appraisals. Provides daily consultation with Rockford Mental Health Clinic, Substance Use Clinic, Triage, and Integrated Care unit Social Work Service (SWS) staff to ensure standardized quality of care. Develops, implements, monitors, and evaluates the delivery of services by Rockford Mental Health Clinic, Substance Use Clinic, Triage, and Integrated Care staff, inclusive of quality documentation in the EMR. Responsible for establishing and maintaining working relationships within and between departments within the VA and agencies and providers external to the VA. Provides feedback to Service Chiefs and Team Leaders, distributes, and manages workflow, ensures compliance with program standards, and keeps supervisor informed about the program's progress in meeting relevant performance goals.



To qualify for this position, applicants must meet all requirements within 15 days of the closing date of this announcement. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Must be a citizen of the United States. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: Must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Exception. VHA may waive the licensure or certification requirement for persons who are otherwise qualified, pending completion of state prerequisites for licensure/certification examinations. This exception only applies at the GS-9 grade level. For the GS-11 grade level and above, the candidate must be licensed or certified. Selected applicants must become licensed or certified at the independent level within three years from the date of appointment as a Social Worker. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). GRADE DETERMINATES: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates Grade Determinations: GS-12 Social Worker (Program Coordinator) 1) Experience and Education: One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. 2) Licensure/Certification: Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. 3) Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all of the following KSAs: Knowledge of program coordination and administration which includes consultation, negotiation, and monitoring. Knowledge and ability to write policies, procedures, and/or practice guidelines for the program. Ability to supervise multidisciplinary staff assigned to the program. Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s). Ability to provide training, orientation, and guidance within clinical practice. 4) Assignments: For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. Program coordinators at the GS12 grade level are administratively responsible for a clinical program providing treatment to Veterans in a major specialty area, such as but not limited to: Spinal Cord Injury, Homeless Continuum Veteran Program, Hospice and Palliative Care Program, Suicide Prevention Program, Veterans Justice Outreach, Caregiver Support Program and Community Nursing Home Program. The program coordinator may be the sole practitioner in this specialty at the facility and typically provide direct patient care services in the program area. The program coordinator oversees the daily operation of the program, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use. They may be responsible for the program's budget, developing and monitoring staff compliance with practice, standards and guidelines on documentation, workload, data entry, ethical practice and service delivery. The program coordinator provides analysis and evaluation of clinical program data and computerized programs to identify system-wide trends and needs to enhance the quality of service. They may be responsible for, or contribute to, the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds. The program coordinator is administratively responsible for the clinical programming and prepares reports and statistics for facility, VISN, and national use. They provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff. They initiate and conduct a variety of program or service audits and complete designated clinical practice audits and reports, including productivity assessments. They oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement and evaluating efficacy of improvement efforts. Preferred Experience: Mental Health Experience required. Supervisory experience preferred. References: VA HANDBOOK 5005/120 PART II APPENDIX G39 - Social Worker Qualification Standard. Physical Requirements: Engage in light to moderate physical activity including sitting, walking, bending, and carrying supplies. Must be able to perform primarily light and sedentary duties with occasionally moderate physical demands. Position requires walking throughout the clinic and the Medical Center, standing for extended periods of time, and involves sitting at a computer and in counsel and consultation with Veterans, Caregivers and interdisciplinary teams


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.


  • Address William S Middleton Memorial Veterans Hospital 2500 Overlook Terrace Madison, WI 53705 US
  • Name: Cindra Johnson
  • Phone: 6086221070
  • Email: [email protected]


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