The Prosthetics Representative at Miami VA Facility independently plans, develops and implements the Prosthetics and Sensory Aids program from the general direction received from the Director, Prosthetic Service Line who sets the overall objectives and resources. Wide latitude and independence of action is experienced in the administration of the programs and the development and coordination of these programs with other medical center disciplines.

Duties

Administer, supervise, or perform work concerned with rendering prosthetic and sensory aids services to disabled patients. Included in this series is such work as: (1) Planning, developing, and directing a Prosthetic and Sensory Aids Program at the national, VISN or local level; (2) Serving as an advisor to clinicians with regard to selection, prescription, and acquisition of prosthetic devices involving furnishing information concerning such matters as new developments in the field of prosthetics and sources of supply for such devices; (3) Interpreting prescriptions of clinicians in order to make certain that proper prosthetic devices are selected for, or by, the patients; (4) Authorizing the purchase, fabrication or repair of prosthetic devices; (5) Maintaining continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and services and participating in the award of prosthetic appliance contracts; (6) Participating in investigative/research project studies by selecting patients as pilot wearers of newly developed prosthetic items, evaluating the usefulness of such items and compiling of data; and (7) Giving technical and administrative advice and assistance on prosthetic problems to other facilities. This work requires the application and interpretation of laws concerning benefits available to disabled patients and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices. The administrative aspects of the work require an understanding of statistics, budgeting, contracting, procurement, human resources, the National Prosthetic Patient Database, inventory management and a knowledge of the Prosthetic national software package. A Prosthetic Representative must have analytical ability, social awareness, tact and diplomacy, and good communication skills. He/she must possess knowledge of established management principles, concepts and methodology to identify, analyze and resolve managerial and administrative issues or problems of a procedural or factual nature. The Representative must be able to anticipate the need for action. He/she must also possess the ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations. SUPERVISORY CONTROLS: Related to the position, covering clinical & administrative aspects of the work. The Prosthetics Representative independently plans, develops and implements the Prosthetics and Sensory Aids program from the general direction received from the Director, Prosthetic Service Line who sets the overall objectives and resources. Wide latitude and independence of action is experienced in the administration of the programs and the development and coordination of these programs with other medical center disciplines. The employee is viewed as the location technical authority on matters related to prosthetics programs. Work is reviewed in the terms of accomplishments of goals and objectives set by the Director. Plan and establish the work schedules, deadlines, and standards for acceptable work of subordinates; includes Four Purchasing Agents, One Health Technician, One Wheelchair Repair Technician and other clerical/volunteer staff as assigned. Evaluate work performance of subordinates. Interview candidates for positions in the unit; recommend appointment, promotion, or reassignment to such positions. Hear and resolve complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effect minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Develop performance standards as needed. CUSTOMER SERVICE REQUIREMENTS: Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Work Schedule: Monday -Friday from 8:00am-4:30pm Compressed/Flexible:Not Authorized Telework: Yes - as determined by the agency policy. Virtual: This is not a virtual position. Functional Statement #:00000 Relocation/Recruitment Incentives: Not Authorized EDRP Authorized: Contact Jamie Wunsch /[email protected] , the EDRP Coordinator for questions/assistance. Learn more PCS Appraised Value Offer (AVO): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational, or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS Citizenship. Must be a citizen of the United States. After a determination is made that it is not possible to recruit qualified citizens, necessary personnel may be appointed on a temporary basis under authority of 38 U.S.C. 7405 without regard to the citizenship requirements of 38 U.S.C. 7402 or any other law prohibiting the employment of or payment of compensation to a person who is not a citizen of the United States. Candidates must meet all other requirements for the grade level and position concerned. English Language Proficiency. Candidates will not be appointed under authority of 38 U.S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who are not proficient in written and spoken English. Experience and Education. Individual must meet at least one of the requirements below. Experience. One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR, Education. A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business. The 24 semester hours could include but is not limited to any combination from the following fields:contracting, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management. This course work may have been completed within the degree or in addition to the degree; OR, Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Creditable Experience. To be creditable, the experience must have demonstrated the use of knowledge, skills, and abilities associated with Prosthetic Representative responsibilities. The experience is only creditable if documented in the application and verifiable through employment references and/or other means. Examples of qualifying experience include experience in a health care setting, and familiarity with home medical equipment, rehabilitation, home oxygen, visual or hearing impairment, assistive technology, orthotics, or prosthetics. GRADE DETERMINATION GS-12 Prosthetic Representative (Supervisor) Experience. At least one year of experience equivalent to the GS-11 grade level directly related to the position. Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate all of the following KSAs: 1. Leadership and managerial skills, including skill in interpersonal relations and conflict resolution to deal with employees, team leaders, and managers. 2. Ability to perform the full range of supervisory duties, including responsibility for assignment of work to be performed; evaluation of performance; selection of staff; and recommendation of awards, advancements, and disciplinary actions. 3. Ability to manage a health care program that provides home medical equipment, rehabilitation services, home oxygen, visual or hearing impairment devices, assistive technology, orthotics, or prosthetics. 4. Skill in coordinating work flow and work assignments. 5. Ability to counsel patients and work effectively with a clinical team to resolve conflict. * Preferred Experience* 2-3 years of direct prosthetic and sensory aids experience 1-2 years of supervisory experience Physical Requirements. The physical demands of the work are generally minor. The work is primarily sedentary and is usually accomplished while seated at a desk or table (4-6 hrs.). Some walking and standing (1 hr.) may occur in the course of a normal workday in connection with attendance at meetings, conferences, receiving, stocking, delivering equipment or while researching files. The inspection of equipment at the vendor warehouse might require some moving and lifting of government equipment for verification. Items carried typically are light objects although occasional lifting of moderately heavy objects may occur (1-40 lbs.). Work is performed in an office and storeroom setting in the Bay Pines Healthcare System. For additional information, please see VA Directive and Handbook 5019, Employee Occupational Health Service. References: VA Handbook 5005/94 Qualification Standards, Part II, Appendix G34 / January 18, 2018 This position is above the full performance level.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Bruce W Carter Department of Veterans Affairs Medical Center 1201 Northwest 16th Street Miami, FL 33125 US
• Name: Joselyne Figueroa-Cruz
• Phone: 787-641-7582 X126204
• Email: [email protected]