My HealtheVet (MHV) is a web-based application designed for Veterans and their families with the goal of optimizing Veterans' healthcare. The Communication Specialist will assist the MHV Coordinator to lead the facility's efforts to integrate MHV and Secure Messaging (SM) among healthcare providers and patients. Serve, in the absence of the MHV Coordinator, as SM liaison and administrator to VISN and National MHV teams.

Duties

Major duties include but are not limited to: Assists the MHV Coordinator to lead the facility's efforts to integrate MHV and SM among healthcare providers and patients. Serve, in the absence of the MHV Coordinator, as SM liaison and administrator to VISN and National MHV teams. Assists in establishing and managing communications plans that identify target audiences, appropriate messages, activities, and resources needed for effective communication, and effective communications plan for change management, incorporate multiple channels to manage expectations and disseminate project progress. Ensures accountability via written communication as it relates to MHV as each of these communication skills contribute to the way VHA communicates with Veterans, Congress, our dedicated volunteers, the public and employees. Applies the training plans and design and perform needs assessments within the project relative to functional and training needs and project effectiveness. You will be responsible for collecting, analyzing, assembling, preparing and disseminating information. Assists in establishing, developing, and implementing, at the direction or in conjunction with the MHV Coordinator, Local MHV-related goals, and strategies to meet goals. Assist in identifying responsible parties, track progress, including monitoring goals/activity status, and assisting in the development of reports status/progress to medical center management. Work Schedule: M-F 8:00AM - 4:30PM Telework: Not available. Virtual: This is not a virtual position. Position Description/PD#: Communications Specialist/PD258040 Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/29/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-05. For a GS-09 position you must have served 52 weeks at the GS-07.The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: To qualify for this position at the GS-07 level, you must meet one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and understanding of the full range of principles, concepts, and techniques of marketing, advertising and salesmanship and the ability to transform these requirements into a working, viable program. Knowledge and understanding of facility clinical, business, and operational processes and workflows. Skill to work with clinicians and CACs to integrate theory into clinical and business practice patterns and policies. Skills to facilitate, negotiate, and mitigate Secure Messaging and MHV-related challenges. Skilled in organizing and communicating ideas and thoughts effectively through written correspondence and oral presentation. Journalistic skills necessary to develop materials to convey information in a professional format generally acceptable to the public. Knowledge of VA and VHA organization, structure, and the chain of command. Knowledge of the World Wide Web as a marketing vehicle. Skill in editing web pages and creating links and using social networking technology. Knowledge of and skill in automated data processing applications, e.g., desktop publishing, graphics, etc. to be able to design, establish, and operate in the operation of state-of-the-art personal computer (PC) equipment. Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication. Knowledge of a wide range of concepts and practices relating to the basic process of administration, the principles and standards of management and the techniques of organization, direction, coordination, and control. Apply skill, knowledge, and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language. OR, Education: 1 full year of graduate level education OR superior academic achievement. OR, Combination: Combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, to meet the total requirements. To qualify for this position at the GS-09 level, you must meet one of the following: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and understanding of the full range of principles, concepts, and techniques of marketing, advertising and salesmanship and the ability to transform these requirements into a working, viable program. Knowledge and understanding of facility clinical, business, and operational processes and workflows. Skill to work with clinicians and CACs to integrate theory into clinical and business practice patterns and policies. Skills to facilitate, negotiate, and mitigate Secure Messaging and MHV-related challenges. Skilled in organizing and communicating ideas and thoughts effectively through written correspondence and oral presentation. Journalistic skills necessary to develop materials to convey information in a professional format generally acceptable to the public. Knowledge of VA and VHA organization, structure, and the chain of command. Knowledge of the World Wide Web as a marketing vehicle. Skill in editing web pages and creating links and using social networking technology. Knowledge of and skill in automated data processing applications, e.g., desktop publishing, graphics, etc. to be able to design, establish, and operate in the operation of state-of-the-art personal computer (PC) equipment. Skill in audio-visual techniques to assist in preparation of radio, television, slide show, speech materials, or other methods of communication. Knowledge of a wide range of concepts and practices relating to the basic process of administration, the principles and standards of management and the techniques of organization, direction, coordination, and control. Apply skill, knowledge, and ability to analyze a variety of research reports, studies, fact sheets, and other documents and translate from analytical to commonly understood language. OR, Education: Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D., if related. OR, Combination: Combinations of successfully completed graduate level education (beyond the first year) and specialized experience, as described above, to meet the total requirements. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsCritical ThinkingCustomer ServiceData ManagementLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, but may require periods of standing during presentations, briefings, speeches, health fair activities, etc., although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Bath VA Medical Center 76 Veterans Avenue Bath, NY 14810 US
• Name: Erika Weisbrod
• Phone: 680-216-8337
• Email: [email protected]