Job opening: Congressional Relations Specialist
Salary: $68 405 - 88 926 per year
Published at: Jan 22 2024
Employment Type: Full-time
The Congressional Research Service (CRS) Office of the Counselor to the Director (COU) is seeking a Congressional Relations Specialist to join the Congressional Services Section. The Congressional Services Section manages CRS's intake, assignment, and tracking of requests from the United States Congress for research, information, and analysis.
Duties
The selectee for this position will assist Members of Congress and their office and committee staff with daily requests for analysis, research, and information and will be responsible for the first line of routine troubleshooting for congressional clients using CRS's website. The selectee will conduct in-depth reference interviews with congressional clients, enter and track client requests in CRS's client relationship management system, utilize and assist in maintaining the currency of a wide range of online and print tools and other authoritative information used in request assignment, and assist with a range of congressional outreach activities. The selectee will be expected to develop and maintain effective internal and external client relationships and to provide a positive image of CRS through use of client services practices.
Qualifications
Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.
Ability to conduct reference interviews**
Knowledge of the organization and processes of the U.S. Congress**
Ability to apply knowledge of public policy issues**
Ability to perform client services and outreach activities**
Ability to communicate in writing
Ability to utilize information technology and online systems
Ability to interact collaboratively with others
Ability to communicate effectively other than in writing
Education
This job does not have an education qualification requirement.
Contacts
- Address LIBRARY OF CONGRESS
101 Independence Ave. SE
LM-107
Washington, District of Columbia 20540
United States
- Name: Customer Service Center
- Phone: 202-707-5620
- Email: [email protected]
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