This position is assigned to the Patient Experience Office under the Associate Director for Patient Care Services at the VA Puget Sound Health Care System (VAPSHCS). Occupation involves administrative work such as receiving different requests for information from staff, patients, Veterans, and family members of Veterans, and being able to determine where calls are directed to within the VA Puget Sound, and facilities outside the VA facility.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include but are not limited to: Operates voice and digital paging system, long distance pagers and hospital-wide overhead voice paging system. Communicates with VA Police and Facilities Management using the high frequency radio. Functions as the emergency 911 Operator for the Medical Center. Determines the need and urgency of each call. Organizes, prepares and prints out the computerized on-call schedules, quick reference guides and other organizational telephone and reference lists utilizing Word and Excel computer programs. Provides exceptional customer service. Assists in providing training to new employees. Performs clerical duties, including but not limited to, typing documents on the computer, record-keeping, quick reference guides, on-call schedule, cascade call-back list, timekeeping duties, ordering supplies and other duties, as assigned. Assists in ordering publications and the correct distribution of the publications to the appropriate service lines. Performs other duties as assigned. Work Schedule: Sunday - Saturday, 12:00am - 8:30am and 3:00pm - 12:30am Recruitment & Relocation Incentives: Recruitment Incentive Approved Critical Skills Incentive (CSI): Not approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, you must meet one of the following: Experience: Applicants must possess one year of general experience that equipped you with the knowledge, skills, and abilities needed to successfully perform the duties of this position. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ Education: Successfully completed two years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ Combination: Equivalent combinations of successfully completed post-high school education (beyond the first year) and experience, as described above, to meet total qualification requirements. Education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university for which high school graduation or the equivalent is the normal prerequisite. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationsCustomer ServiceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary with reaching, dialing numbers on the console, keyboarding, carrying of light supplies required. Because calls received are emergent and so varied, the position can be emotionally taxing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address VA Puget Sound Health Care System 1660 South Columbian Way Seattle, WA 98108 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]