Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Summary of Duties: Manages guest reception staff and breakfast area staff in accomplishment of work and attainment of service standards. Responsible for reservations process and revenue management in order to maximize occupancy and support of mission. Manages the day-to-day operations of the breakfast area. Ensures all health code regulations are met.  Performs room inspections and prepare deficiency reports. Receives customer complaints and requests. Accepts guest reservations via telephone and in person, always adhering to established standards, procedures and established room rates. Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calculates and posts charges manually to guests' accounts. Provides guests with information and advice about location of activities and tourist attractions in the immediate area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expectations.

Requirements

• See Duties and Qualifications

Qualifications

MINIMUM QUALIFICATIONS: Minimum three years of supervisory experience performing the full range of administrative and leadership practices related to lodging operations. Skill to process customer complaints, prepare reports, hospitality supplies and equipment. Knowledge in food and beverage service. Knowledge to provide general assistance to other facility personnel.Possess ability to clearly communicate general and specific instructions, both orally and in writing. Must be able to read and understand directions on product labels and printed instructions. Knowledgeable in safe working habits, conditions and environment. Ability to use various industrial-type equipment, to include performing minor maintenance on equipment. 

Contacts

• Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA
• Name: MARINE CORPS HOSPITALITY SVCS
• Email: [email protected]