The Social Worker (Service Chief), Mental Health & Behavioral Health Sciences (MH&BS) Service Line Manager reports to the Chief of Staff. The MH&BS service line manager supervises managers within the MH&BS service line. The MH&BS manages human and material resources and a variety of mental health programs. This position oversees the mental health services throughout the Northern Arizona VA Health Care System (NAVAHCS).

Duties

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU Multi-discipline Announcement: There is one (1) vacancy that can be filled as a Licensed Professional Mental Health Counselor, Psychiatrist, Senior Psychologist Program Manager, or Social Worker Program Manager. Below are the announcement numbers for all disciplines. LPMHC: CBSX-1229452-24-TJ Psychiatrist- CBSX-12229454-24-TJ Senior Psychologist Program Manager - CBSX-12229487-24-TJ Social Worker Program Manager - CBSX-12229491-24-TJ The MH&BS service line manager in collaboration with the medical staff, is responsible and accountable for:- All professional and administrative activities within MH&BS including selection, orientation, and continuing education of staff.- Assuring that all licensed independent practitioners receive education on assessing and managing pain .- Clinically related activities of the service line .- Administratively related activities of the service line, unless otherwise provided by the hospital.- Continuing surveillance of the professional performance of all individuals in the service one who have delineated clinical privileges.- Recommending to the medical executive board the criteria for clinical privileges that are relevant to the care provided in the service line.- Recommending appointment and clinical privileges for each medical staff member of the service line and other requesting privileges within MH&BS.- Assessing and recommending to the relevant hospital authority of site sources for needed patient care, treatment, and services not provided by the service line or health care system. Coordination and integration of services performed outside of the service line, with the concurrent of the Chief of Staff.- Ensuring strategies are implemented to increase supply and shape demand as are defined in the advanced-clinic access principles.- Pulling reports related to provider clinic utilization as mapped to the assigned MCA DSS labor report; ensuring maximum use of provider time to accommodate patient car needs and balance supply and demand based on variation to the system.- Developing backlog reduction plans when delay is occurring, and supply is equal to or less than demand.- Reviewing and reducing appointment types.- Assisting the Group Practice Manager (GPM) in developing and executing a variable contingency plan policy and process within each clinical service/section.- Ensuring adherence to advanced clinic access principles for appointments t include the following: check in/check out, intake/evaluation, rooming, synchronization of all needed information during the face-to-­face time with the provider and follow-up for the next appointment.- Overseeing the consult management process ( ex. education on consult reports, consult business rule implementation, understand types of consults, process, and policy variations, participates in consult COP, and coordinates development of care coordination agreements).- Improves quality of care by achieving: Implementation, monitoring, and successful outcomes of facility-wide performance measures and quality standards established by VHA. Excellence in transitions of care and coordination of care across services including PC, S&D, ED, Acute Care, Community Care, CLC. Excellence in the delivery of care to patients with mental health disorders. - Develops clinical strategies to increase complexity of care delivered, ensure workload capture and assure vesting of all eligible Veterans by: Designing processes to ensure timely documentation of encounters (within 24 hours of encounter). Improving workload capture through pertinent and timely documentation. Overseeing processes to assure that consults/requests for inpatient and outpatient care are clinically completed within mandated timelines. - Assures leadership oversight for effective use of resources by: Providing oversight for budget operations. Becoming knowledgeable of lean processes Improving patient satisfaction scores by effectively using data sources to develop improvement processes. Improving employee satisfaction by effectively using data sources, such as the All-Employee Survey to develop improvement processes. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: May be authorized to a highly qualified candidate. Permanent Change of Station (PCS): Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). Education: Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a masters of social work. Licensure: Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. English Language Proficiency: Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grandfathering Provision. The following is the standard grandfathering policy for all title 38 hybrid qualification standards. Please carefully review the qualification standard to determine the specific education and/or licensure/certification/registration requirements that apply to this occupation. II-G39-4 September 10, 2019 VA HANDBOOK 5005/120 PART II APPENDIX G39 All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure or certification that are part of the basic requirements of the occupation. For employees who do not meet all of the basic requirements in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees in an occupation that requires a licensure or certification, may be reassigned, promoted up to and including the full performance (journey) level, or changed to lower grade within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all of the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. If an employee who was retained in an occupation listed in 38 U.S.C. § 7401(3) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE: If social workers covered under the grandfathering provision of the 1991 Federal law regarding licensure or certification of VHA social workers leave the GS 0185 social work series, they lose the grandfathering protection. If they choose to return at a later date to the GS-0185 series, they must be licensed or certified to qualify for employment as a social worker. Grade Determinations: Experience and Education: One year of experience equivalent to the GS- 13 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Individual may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. Demonstrated Knowledge, Skills, and Abilities: In addition to the experience above, the candidate must demonstrate all the following KSAs: (a) Skill in providing the full range of supervisory duties across multiple service divisions/sections, which would include responsibility for assignment of work to be performed, performance evaluation, selection of staff, and recommendations of awards, advancements, and when appropriate, disciplinary actions. (b) Skill in applying legal, ethical, and professional standards to social work practice. (c) Skill in developing, maintaining, and managing social work services in multiple divisions/sections. (d) Ability to ensure compliance with social work practice, policy, and accreditation standards across the continuum of health care. (e) Skill in providing consultation to facility leadership, managers, and other staff on social work qualification standards, practice, competency, productivity, and continuing education requirements. (f) Skill in administrative oversight to ensure compliance with social work licensure requirements. Licensure/Certification. The chief social worker must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure. References: VA Handbook 5005/120, Part II, Appendix G39 The full performance level of this vacancy is GS-14. Physical Requirements: Moderate Lifting, 15-44 pounds, light Carrying, under 15 pounds, use of fingers, walking -2 hours,standing-2 hours, near vison correctable at 13" to 16" to Jaeger 1 to 4, far vison correctable in one eye to 20/20 and to 20/40 in the other eye, ability to distinguish basic colors, hearing (aid permitted), mental/emotional stability required, working closely with others, and working alone. Work Environment: This is a clinical outpatient care or office environment. There are no special demands for the office environment. The clinical work environment will require occasional personal protective equipment, cleaning, sterile procedure and other precautions specified by NAV AHCS Infection Control and Risk Management. Works both alone, and closely with others.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Bob Stump VA Medical Center 500 Highway 89 North Prescott, AZ 86313 US
• Name: Kyle Parker
• Phone: (480)246-0591
• Email: [email protected]