This position is located in Veterans Benefits Administration (VBA), Compensation Service (CS). The incumbent leads the team in projects relating to training, evaluation and audits of training programs, and training systems for field employees in the Veterans Service Centers. They also represents the Assistant Director in meetings of conferences with VA, at other government agencies and with representatives of service of service, civic and fraternal organizations.

Duties

Specific duties include: Manages projects being worked on by the training staff and serves as a mentor to other employees. Functions as a leader of projects and people and has responsibility to carry out and/or coordinate the work necessary for successful completion including reviewing the work of other employees and providing feedback. Typical projects include: (1) performance of needs assessments to identify or validate requirements for training; (2) data analysis and/or evaluation of training programs and instructors; (3) creation of and/or revision of training products, such as guidebooks, and job aids, to be distributed to the field; (4) selection of subject matter experts utilized for course development, classroom training, and broadcast duties; and, (5) management and administration of training. Advises on Compensation Service training policy and planning. This includes providing service connected disability claims processing subject matter expertise, guidance, and advice on issues with compensation claims, processing, and technical training. Responds to inquiries related to compensation training issues requiring specific knowledge of training programs and systems as they relate to VBA training curriculum training events and Veterans Service Center activities. Monitors and reports the status and progress of staff workload, checking on work in progress and reviewing completed work to ensure that leadership instructions on work priorities, methods, deadlines, and quality have been met timely. Serves as a mentor and lead over assigned team. Address day to day inquiries on a variety of issues from workload to simple personnel issues and ensures that appropriate leadership is engaged in all activities on the team. Identifies field training needs through review and analysis of quality findings, surveys, focus groups, and similar tools that provide feedback and priorities from employees, managers, and supervisors. Analyzes the results of these needs assessments and makes plans for training to meet the identified needs. Recommends innovative programs and new approaches that improve the effectiveness of training. Considers training objectives, program needs and associated costs, VA priorities, and the availability of subject matter experts in formulating recommendations. Plans, coordinates, executes, and oversees national training initiatives. This includes setting up national training sites, surveys, selecting and coordinating instructors, assignment of students, in conjunction with other VBA staff elements. This also includes the creation and maintenance of a national computer student-training database. Represents the Director at meetings and conferences within VA, at other government agencies, with VA contractors and with representatives of service, civic and fraternal organizations. Has the authority to speak for and commit the Director to courses of action that involve training plans and operations. Provides status reports on the progress of the training-related initiatives and establishes goals and tracks the progress of those efforts toward meeting established milestones. Ensures that the organization's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans and work product and services. Work Schedule: Full time, Monday through Friday Compressed/Flexible: Not Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Lead Veterans Claims Examiner; PD37681A Relocation/Recruitment Incentives: Relocation expenses and services (Permanent Change of Station - PCS) are authorized for this recruitment. PCS is the relocation of a household due to government convenience in connection with the transfer between duty stations or facilities. In consideration of the payment of expenses for travel and transportation, the selectee agrees to remain in federal service for twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service may result in repayment of travel/transportation expenses. Click here for more information. Financial Disclosure Report: Not Required

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:01/24/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-14 position you must have served 52 weeks at the GS-13 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-14 Grade Level: Specialized Experience: The incumbent must have one year of specialized experience to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. 1. Incumbent must show a mastery of planning, effective communication orally in order to provide cohesive verbal training necessary to facilitate training wide information to both seasoned and new employees. 2. The incumbent must possess a particular knowledge, skills, and abilities to successfully perform the duties of the position(s), and that is typically in or related to the work of the position to be filled. 3. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of veteran's benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, however, may include significant periods of standing while providing classroom instruction or course managing. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Masika Mccoy
• Phone: 410-230-4400 X3102
• Email: [email protected]