The Information Receptionist position is assigned to the Stakeholder Relations Service under the direct supervision of the Supervisory Public Affairs Officer at the Tuscaloosa Veterans Affairs Medical Center in Tuscaloosa, Alabama. This position serves as the receptionist in support of the overall mission of the VA Medical Center and enhance the level of patient satisfaction and positive customer satisfaction in day-to-day operations.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include: Receives and directs callers and visitors Provides necessary information to patients and visitors Assists patients in locating clinical appointments, using the self-check-in machines, and arranges transportation for patients unable to drive because of medical conditions Ensures patients needing a wheelchair receive assistance Escorts patients to their appointment location, if needed Provides information about the organization, its functions, activities, and personnel Assists veterans in signing on to VA's Personal Health Record System, MyHealtheVet, for the first time Interacts effectively with visitors/patients and staff through appropriate interpersonal relations Approaches patients, families, staff and volunteers with kindness and courtesy Communicates effectively, verbally and in writing Provides emotional support to patient Adheres to all safety and health standards, regulations, and work practices and uses proper protective equipment, as required Assists in tracking patient clinic location, directions requests, signage and wayfinding deficiencies, and other opportunities for improvement as identified Assists in maintaining updated lists of Medical Center layouts and guides, along with up-to-date renovation projects and inquiry tallies Performs other duties as assigned Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position, you must meet one of the following: Experience: One (1) full year of general experience performing progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience includes providing customer service and communicating with a wide variety of people of different backgrounds. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. ~OR~ Education: Successful completion of two (2) full years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. (Transcripts required at time of application) ~OR~ Combination: Equivalent combinations of successfully completed post-high school education and experience, as described above, which meet total qualification requirements at the GS-4 grade level. (Transcripts required at time of application) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer SkillsConscientiousnessCustomer Service (Clerical/Technical)Interpersonal Skills IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work is performed throughout the Medical Center and includes extensive walking, standing, bending, carrying of light items such as papers, books, etc., and pushing visitors in wheelchairs No special physical demands are required to perform the work. Work is performed throughout the Medical Center in adequate, lighted, and climate-controlled areas and may also require assistance from visitors located outdoors for short periods of time. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Contacts

• Address Tuscaloosa VA Medical Center 3701 Loop Road East Tuscaloosa, AL 35404 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]