This position is located within the Directorate of Family, Morale, Welfare and Recreation (DFMWR) Support Services Division. Announcement will have a first cutoff date of January 24, 2024, and applicants that submit a complete application packet prior to that date and found eligible may be given first consideration. Applicants meeting the qualifications for the Highly Preferred criteria may be referred FIRST to the selecting official.

Duties

Serves as the supervisor for an assigned Customer Support Team. Supervises employees performing routine and recurring assignments in the planning delivery of Information Technology customer support services. Performs a full range of supervisory duties. Sets priorities, work schedules, makes assignments, defines duties and responsibilities over assigned personnel. Assigns work, enforces standards, and conducts performance counseling. Provides information and assistance to customers to include system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates methods and procedures and recommends changes in methods and practices as needed. Presents formal and information training to customers. Reports and responds to customer requests. Applies information assurance policy, principles, and practices. Serves as liaison for MIS System with IMCOM G6, G9 Tech Services, and Vermont Systems. Perform other duties as assigned.

Requirements

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position to include a Tier III (secret) investigation.
• A one-year Supervisory probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Driver's License required to operate government vehicle to performing service calls.
• Duties may involve working both indoors and outdoors.
• Obtain Operating Systems training, Computing Environment Certification (required by NEC) within 2 months of employment.
• Business operations are Monday-Friday but is subject to change and will be based on the needs of the activity. Nights, weekends and holidays are required during MWR events.
• Incumbent must submit a Financial Disclosure Statement, OGE-450, Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7-R.

Qualifications

Qualifications must be clearly verifiable in your resume. Managerial work experience, education, and/or specialized training to demonstrate IT knowledge and skill in: Participating in the planning and delivery of a full range of IT customer support services; Installing, configuring, upgrading and troubleshooting hardware and software components; Presenting formal and informal training and assistance to customers; Reporting, responding to, and resolving customer requests. Highly Preferred Criteria: (All answers to the Highly Preferred criteria must be visible in your resume to get credit). Possess one-year supervisory experience (MWR or similar civilian activity). Possess two years of Information Technology troubleshooting experience with various systems to include RecTrac or similar point of sale system. Possess a Security Plus Certificate and/or IAT-II Technical Certification. Possess experience in the procurment process for IT equipment and processing CHESS approval.

Education

This job does not have an education qualification requirement.

Contacts

• Address DE-NAF-W0XYAA US ARMY GARRISON FORT MCCOY DO NOT MAIL Fort McCoy, WI 54656 US
• Name: NAF HUMAN RESOURCES OFFICE
• Phone: 608-388-3773
• Email: [email protected]