This Secretary (Office Automation) position provides clerical/administrative support to the Insurance Claims Division as well as other staff members and employees in the Insurance Center of the Department of Veterans Affairs co-located in the Philadelphia Regional Office in Philadelphia, PA.

Duties

Receive telephone calls and greet visitors, give routine and non-routine information, answer questions and direct calls and visitors to the appropriate person or office. Receive and respond to routine and non-technical requests for information such as status of reports, and maintain suspense records on all correspondence and action documents. Prepare and type a variety of correspondence, reports, forms, requisitions, etc., using word processor or personal computer in final form. Organize and maintain files, records, manuals, and handbooks. Act as supply clerk for the division, making sure items are ordered and stocked. Perform duties as personnel clerk for the division, which involves preparing requests for personnel actions, maintaining employee records, and serving as time keeper. Maintain supervisor's calendar; schedule appointments and prepare notes regarding discussion topics; and make travel arrangements and prepare travel vouchers.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 02/01/2024 Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-6 position you must have served 52 weeks at the GS-5 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Specialized Experience: To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: Examples of specialized experience include, but are not limited to: Performing clerical/administrative duties in an office environment; Answering and directing phone calls; Maintaining files/records; Using a computer to prepare correspondence and other clerical tasks; Using Microsoft Office applications such as Outlook, Words, Excel, and PowerPoint. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s). If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the competencies; completion of a work sample, and/or be contacted for an interview. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here.

Education

There is no educational substitution for the GS-6 level.

Contacts

• Address Philadelphia VBA Regional Office 5000 Wissahickon Ave Philadelphia, PA 19144 US
• Name: Ayesha Kelly
• Phone: 726-209-4429
• Email: [email protected]