It is the applicant's responsibility to read all sections and associated links in this vacancy announcement. This vacancy may be used to fill additional positions within 90 days of the closing date.

Duties

Serves as the Garrison Support Lead for G9 Technology Services Division, HQ IMCOM reporting directly to Sustainment Branch Chief. Serves as the Subject Matter Expert (SME) for IT pertaining to Microsoft Azure Active Directory and Cloud Operations. Responsible for Endpoint Management of all MWR assets. Performs routine and recurring assignments in the delivery of Information Technology customer support services. Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems. Prepares and updates manuals, instructions, and operating procedures. Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting. Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate. Presents formal and informal training to customers. Reports, responds to and resolves customer requests. Applies information security and information assurance policy, principles and practices.

Requirements

• Direct Deposit and Social Security Card are required upon appointment
• Meet qualification/eligibility/background requirements for this position to include a T3
• Satisfactory completion of employment verification (E-Verify) check
• One year probationary period may be required
• A valid passport may be required for overseas travel
• Certification IAW DoD 8570-01-M, 12/19/05
• Information Assurance Manager Level I or II

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position. Minimum Qualifications: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services; - Installing, configuring, upgrading and troubleshooting hardware and software components; - Presenting formal and informal training and assistance to customers; - Reporting, responding to, and resolving customer requests. Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Those who meet highly qualifying criteria will be considered/referred first. Highly Qualifying Criteria:- Experience reading and understanding DoD and Army regulations/policies. Experience and expertise in using the DISA Enterprise Mission Assurance Support Service (eMASS) workflow tool.

Education

Education is not required for this position and will not be utilized in determining minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Contacts

• Address CC-NAF-W6BD20 IMCOM FMWR HQ DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Carrie Johnson
• Phone: (210) 466-1826
• Email: [email protected]