The position serves as a Program Support Assistant, located in the Fisher House, Lt. Col. Luke Weathers, Jr. VA Medical Center, Memphis, TN. The position is assigned to the Fisher House Service and reports to the Fisher House Manager.

Duties

The Fisher House Program is one, 16 suite guest/family comfort lodging facility built at select VA hospitals/medical centers with a primary goal of bringing family members to the Veterans' bedside to facilitate their recovery from illness or injury. he major duties and responsibilities include but are not limited to: As the Fisher House is a non-clinical setting, the incumbent must be able to assess and independently manage urgent situations with appropriate action, to include interaction with the Emergency Department, Safety Office, Police & Security, Facilities Management, etc. Serves as the purchase order clerk for the submission of VA Form 2237s for the request, turn-in, and receipt for property or services. Updates and maintains all established files and daily logs to include equipment and supplies. Resolves day-to-day problems related to the program and keeps the Fisher House Manager informed of situations that cannot be easily resolved or that may have an impact on guest safety or be beyond the immediate scope of the program. Assists with overseeing regular tour and off-tour events in the house conducted by volunteers. Ensures compliance with standards and practices and monitors the need for appropriate boundaries between guests and volunteers, all of which requires program knowledge, sound independent judgment, along with tact and diplomacy. Conducts safety checks of the automated external defibrillator (AED) as required and report findings through designated VA Memphis channels. Performs work related to the acquisition and/or development of program information and resource materials. Ensures all office correspondence adheres to format accuracy and reflects correct grammar and spelling. Maintains all written records, reports, and publications and establishes administrative controls in an accurate and complete manner and in accordance with established directives. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Atypical shifts are likely and will include nights & weekends, will vary based on the need of the Fisher House. Sunday - Thursday or Monday - Friday Telework: This is not a Telework Position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD505050 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/22/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience You will be rated on the following Competencies for this position: CommunicationsConscientiousnessCritical ThinkingCustomer Service Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk. The incumbent works with a computer screen and keyboard. Some physical effort such as standing, walking, bending, lifting (up to 40 pounds) or prolonged sitting may be required. Physical exertions including stretching, reaching, and pulling or pushing carts occurs when assisting with inventories or activities involving retrieving items from shelves and cabinets. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Memphis VA Medical Center 1030 Jefferson Avenue Memphis, TN 38104 US
• Name: Judith Castro
• Phone: 4078406953
• Email: [email protected]