This position is located in the Bureau of Consular Affairs (CA), Passport Services (PPT), Honolulu, HI (CA/PPT/HH). Supervisory Passport Specialists supervise the acceptance and adjudication of passport applications and provide guidance in dealing with the ever-increasing volume of passport applications. TO LEARN MORE ABOUT CONSULAR AFFAIRS VISIT: https://www.state.gov/about-us-bureau-of-consular-affairs/

Duties

Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed Monitors the overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance Works with Fraud Prevention Manager (FPM) to provide guidance on analysis and evaluation of suspected fraudulent passport applications In conjunction with the Customer Service Manager (CSMs), maintains liaison with acceptance agents (clerks of court, postal service officials, military agents) to ensure that subordinates staff are providing timely and accurate technical advice

Requirements

• U.S. Citizenship is required.
• Incumbent will be subject to random drug testing.
• Must be able to obtain and maintain a Secret security clearance.

Qualifications

Applicants must meet all the required qualification requirements described below by the closing date of this announcement.  NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following: Experience monitoring overall quality of work of the team by periodically reviewing the performance of each subordinate employee, including thorough review of adjudicated applications before and/or after issuance. Experience assisting with more difficult, complex, and controversial passport adjudication cases by providing advice, instruction, and assistance in resolving them. Experience maintaining liaison with acceptance agents to ensure staff are providing timely and accurate technical advice and guidance. Experience assisting the Customer Service Analyst in implementing training programs within the region for passport agency/center employees, managers, and acceptance agents. Experience assisting the Customer Service Analyst with developing material for a variety of internal and Bureau communications.  There is no substitute of education for specialized experience for the GS-12 position. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through."

Education

Education requirements do not apply to this vacancy announcement.

Contacts

• Address U.S. Department of State 600 19th Street, N.W. Attn: CA/EX/HRD Washington, District of Columbia 20520 United States
• Name: Eddie Williams
• Phone: 771-204-4721
• Email: [email protected]