About the Position: This position is located at Maxwell Air Force Base, Alabama. . This is a Direct Hire Solicitation

Duties

Answer questions and assists patients and visitors that cannot be satisfied by less experienced employees. Schedule, changes, and cancels appointments using the automated system. Review all medical records documents to ensure accuracy of information. Work emergency patients into the health care provider’s schedule and escorts patients when necessary. I

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.
• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes documented experience in the following areas 1) Performing customer service functions in a medical facility setting, such as answering telephones, relaying messages, and handling customer complaints etc.; 2) Scheduling medical appointments; 3) Maintaining medical files in either electronic or paper format; and 4) Utilizing a personal computer and various medical office automation software programs to create and develop items such as documents, reports, and graphs. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83AZ DHA STAND-ALONE MKT-MAXWELL AFB DO NOT MAIL Montgomery, AL 36112 US
• Name: Army Applicant Help Desk