This position is located within the Community Care Program at the Hudson Valley Healthcare System (Castle Point Campus). The Advanced Medical Support Assistant (AMSA) will function as a liaison between veterans and providers to ensure that Veterans have proper access to care within the community. The incumbent performs a variety of administrative and clinical support duties in support of the community care program.

Duties

Duties will include but not limited too: The Advanced Medical Support Assistant serves as a facilitator for veteran care and referrals to private sector providers and organizations within the community. This position acts upon referrals provided by Physicians to assist veterans in scheduling outside visits, ensuring veterans keep their scheduled appointments, conduct follow up necessary as part of their treatment and retrieval of medically pertinent information (medical records) and ensuring that proper billing is pre-authorized. The AMSA maintains appointment schedules for Community Care, communicates with Community Care providers pursuant to agreement or contract, prepares any required pre-appointment documents, schedules the appropriate level of care and documents the appointment in the appropriate consult and in the GUI scheduling system. Obtains medical documentation from community providers timely to close the consult by scanning into the appropriate consult within the Computerized Patient Record System (CPRS), and alerts providers for continuity of care. Coordinates internal and external care between customers and providers. Processes consults following Community Care guidelines, entering appropriate authorizations, if required, utilizing the correct Fund Control Point. The AMSA will ensure authorization covers the time of care requested by provider. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The AMSA will interface with person computer application as well as other computer systems. The AMSA is responsible for the proper timely notification to local outside facilities for veterans in their care and to track and obtain documentation until discharge. The AMSA works closely with the Community Care clinical team to assure all requirements are met. The AMSA is responsible for handling customer service complaints regarding scheduling, care provided, or payment issues by either the veteran or the vendor. Other duties as assigned. The incumbent works under the supervision of the Community Care Supervisory Program Specialist or designee. Work Schedule: Monday - Friday, 8:00am-4:30pm Virtual: This is not a virtual position. Functional Statement #: 21Q64-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Experience and Education: Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Requirements: Creditable Experience. Knowledge of MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient setting. Experience satisfying this requirement may be paid/non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic setting. Quality of Experience. Qualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and a range of varieties as described in this standard, at the specified grade level and be performed by the incumbent at least 25% of the time. Medical Support Assistant (Advanced), GS-6 Grade Determination: Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities. In addition to the basic requirement and the grade requirement, candidates MUST demonstrate/meet all of the KSAs below : Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/117, Part II Appendix G45 This is the full performance level of this vacancy. Physical Requirements: See VA Directive and Handbook 5019. Resume Reminder - Your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2007 to April 2008) Full-time or part-time status (include hours worked per week) Please be aware that your answers will be verified against information provided on your resume. To ensure you receive appropriate consideration, please list the duties you performed under each individual job title. If we are unable to match your experiences with the positions held, you may lose consideration for this vacancy. We cannot make assumptions regarding your qualifications.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Franklin Delano Roosevelt Hospital 2094 Albany Post Road Montrose, NY 10548 US
• Name: Brandy Smith
• Email: [email protected]