DCSA's Office of the Chief Information Officer is seeking a Non-Supervisory Information Technology (IT) Specialist (Customer Support) that will support enterprise services such as mobile devices, VoIP services, and other end user technology. Serves as a technical lead to management in implementing, operating and sustaining of customer focused service delivery. Visit www.dcsa.mil to learn more about new exciting opportunities with DCSA, America's Gatekeeper!.

Duties

As a IT SPECIALIST (CUSTOMER SUPPORT) you will be responsible for the following duties: - Assist in the planning, implementation and management of systems, engineering, and administration programs to include helping develop resource estimates and identify project interdependencies. - Serve on workgroups and teams to execute assigned projects and provide updates to management regarding the status of on-going efforts. - As directed, corrective or preventive actions to improve performance as well as works with senior engineer to reallocate resources as they become available. - Assists in the management of hardware and software. - Serves as technical lead for mobile and VoIP contracts.

Requirements

• Must be a US citizen
• Selective Service Requirement: Males born after 12-31-59 must be registered for Selective Service. For more information http://www.sss.gov
• Resume and supporting documents received by 11:59PM EST will be considered
• This is a Drug Testing designated position
• Position is a (DCIPS) position in the Excepted Service under U.S.C. 1601
• Work Schedule: Full Time
• Overtime: Occasionally
• Tour of Duty: Flexible
• PCS (Permanent Change of Station): May be Authorized
• Fair Labor Standards Act (FLSA): Exempt
• Financial Disclosure: Not Required
• Telework Eligibility: This position is telework eligible, but is not a full time telework position. The incumbent will be required to report to the office on a routine basis.
• If selected, the incumbent must obtain and maintain appropriate security clearance as indicated in job announcement.
• The incumbent will be required to obtain and maintain appropriate Information Technology/Security Certification equivalent to Information Assurance Technical (IAT) Level I.
• The incumbent serves in the Information Technology PCD and will be required to obtain and maintain Level I - Intermediate acquisition workforce certification within two years of the appointment date.

Qualifications

This position has a Basic Requirement for the 2210: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: i.e. for professional positions or positions with a basic education requirement: http://main.opm.gov/policy-dataoversight/ classification-qualifications/general-schedule-qualification-standards/0100/foreign-affairs series- 0130/; i.e. for positions with no IOR: http://main.opm.gov/policy-dataoversight/ classification-qualifications/general-schedule-qualification-standards/0300/management and -program-analysis-series-0343/) for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 01/16/2024 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GG/GS 11 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Demonstrated experience handling a large workload and manage mobile devices as a lead to contractors and civilian alike Demonstrated experience briefing all echelons of leadership with regards to inventory, device availability and conflict resolution. Demonstrated experience establishing and maintaining vendor partnerships. Specifically you will be evaluated on the following competencies: Leadership -Influences, motivates, and challenges others; adapts leadership styles to a variety of situations. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Information Resources Management -Develop or implement strategy and plans for utilization, tracking and management of information resources (such as personnel, equipment, funds, and Information Technology) to enable organizational and enterprise missions. IT Customer Service -Provide functional and/or technical support to customers to ensure validation of requirements and delivery of Information Technology capabilities. IT Lifecycle Management -Plan, develop and/or manage processes across the information systems/services life cycle to ensure Information Technology capabilities meet current and future organizational and enterprise missions. .

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address Defense Counterintelligence and Security Agency 27130 Telegraph Road Quantico, VA 22134 US
• Name: DCSA Servicing Team
• Phone: 614-692-2886
• Email: [email protected]