The Program Support Assistant provides administrative support to the assigned section(s) within Medicine Service. The individual interfaces with both internal customers within their sections(s), as well as external customers within Medicine Service, other services throughout the hospital, and outside the organization.

Duties

Major Duties and Responsibilities: The incumbent provides management assistance in Medicine Service. In particular, the incumbent provides technical and clerical assistance to the Section Chief of their assigned Section(s). Because of the nature of responsibilities associated with this position, the incumbent is often required to exercise independent judgement in responding to inquiries and management actions requiring immediate attention. More specifically, the incumbent performs the following duties: Serves as program assistant and secretary to their assigned section(s). Performs secretarial duties for professional staff upon request. Performs administrative duties and serves as secretarial/support personnel for the Section Chief(s) and Clinical Nurse Manager(s). Responsible for documentation and initiation of paperwork necessary for professional staff, Consultants and Attendings, and Fellow appointments to the clinical staff for presentation to the Professional Standards Board. Responsible for working with the Credentialing and Privileging Office via the Medicine Service Administration Office to help assure clinical staff receive their credentialing renewal packets and that completed packets are returned to C&P Office or Medicine Administration Office, as appropriate. Responsible for timely completion and submission of all C&P requirements, such as Quarterly Internal Control, Provider Profiles Signature Page, Provider Termination Memos, Annual Review of Privileges, BLS/ACLS certifications, and OPPE/FPPE forms. Has knowledge of Medicine information system package in order to assist Section Chief(s) and Nurse Manager(s) with reports. Verifies data in said reports and devises new procedures, when necessary, to solve problems of obtaining and transferring information. Coordinates continuing education activities with the ACOS/Education. When necessary, makes travel arrangements including the preparation of travel forms, requests for advanced funding or tuition reimbursement. Is responsible for preparing staff meeting agendas for Section Chief(s) and Clinical Nurse Manager(s), meeting notices to staff, scribing minutes of meetings, obtaining Section Chiefs signature on finalized minutes, and posting or communicating minutes as appropriate. Monitors open encounters and follows up with clinical staff daily to ensure closure within a timely manner. Serves as an ADPAC for their assigned section(s). Completes all required trainings, seeks out and shares additional knowledge through building relationships with other sections and services. Work Schedule: Monday - Friday, 7:30am - 4:00pm Position Description/PD#: Program Support Assistant/PD92204O Compressed/Flexible: Not Authorized Telework: Not Authorized Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 6 position you must have served 52 weeks at the GS 5. The grade may have been in any occupation, but must have been held in the Federal service. Note: You must submit a copy of your most recent personnel action/SF-50. Additionally, An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Interchange Agreement: Applicants must be eligible under the VA Interchange Agreement, having served continuously for at least one year in the other merit system under this interchange agreement. For more information regarding the VA Interchange Agreement please visit: https://www.opm.gov/policy-data-oversight/hiring-authorities/competitive-hiring/.You may qualify based on your experience as described below: You may qualify based on your experience as described below: Grade Requirements GS-06: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to Administrative and clerical work of an office, Utilizing word processing, spreadsheets, database, and software to manage information; Manages supplies and equipment by interfacing with supply, Maintaining time and attendance records, Performing data collection and preparing reports; and Receiving calls and visitors and directing them appropriately, proficient computer skills and utilizing automated software (such as Microsoft Word, Excel, etc.); ability to multi-task with good time management skills; excellent customer service skills. NOTE: Must be reflected in your resume. You will be rated on the following Competencies for this position: ClericalCommunicationsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the person in this position may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Ann Arbor VA Medical Center 2215 Fuller Road Ann Arbor, MI 48105 US
• Name: Jami Umstead
• Phone: (734) 596-1829
• Email: [email protected]