As a global leader in public health & health promotion, CDC is the agency Americans trust with their lives. In addition to our everyday work, each CDC employee has a role in supporting public health emergency management, whether through temporary assignments to emergency responses or sustaining other CDC programs and activities while colleagues respond. Join our team to use your talent, training, & passion to help CDC continue as the world's premier public health organization. Visit www.cdc.gov

Duties

As an Lead IT Specialist (CustSpt) you will: Ensure that the organization's strategic plan, mission, vision, and values are communicated to the team. Articulate and communicate to the team the assignment, project, problem to be solved, actionable events, milestones, and/or program issues. Coach the team in the selection and application of appropriate problem solving methods and techniques. Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow. Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects, and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Monitor and report on the status and progress of work, checking on work in progress, reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met. Serve as coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members. Provide expert technical support and assistance to CDC staff in one or more Coordinating Centers and Centers/Institute/Offices (CIOs). Provide technical advice and consultation regarding hardware and software compatibility, availability and adaptation to meet specialized customer demands. Serves as expert in consulting on agency-wide and /or center-wide applications. Develop desktop technical specifications for hardware and software. Set up emergency response centers when required for special programs which are remote to the Director's Emergency Operations Center (DEOC). When this occurs, provides desktop technical support for DEOC staff outside of the DEOC facility.

Requirements

Qualifications

Minimum Qualifications: To qualify at the GS-13 grade level, you must have at least one year of specialized experience at or equivalent to the GS-12 grade level, which must include the following experience: Providing technical support work and advisory functions, and to lead and coordinate the activities of a campus-based Customer Service Center. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: Attention to Detail - Is thorough when performing work and conscientious about attending to detail, Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services, Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately, and Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by the closing date of the announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address OCOO-OCIO-CEO-CUSTOMER ASSISTANCE BRANCH 1600 CLIFTON RD NE ATLANTA, GA 30333 US
• Name: CDC HELPDESK
• Phone: (770) 488-1725
• Email: [email protected]