This position is located in the Department of Health and Human Services, Program Support Center, headquartered in Rockville, Maryland. This announcement has an applicant limit of 200. Once the first 200 applicants have been reached, the announcement will no longer be available to apply.

Duties

WHAT YOU'LL BE DOING DAY TO DAY As a Program Manager, you will use your knowledge of and experience with the Program Support Center to optimize business results and customer experience by: Assuring that policies, proposals, and plans within the technical areas are accurately and effectively implemented. Assures that program review and evaluation efforts are undertaken to identify problems and determine and improve the effectiveness of existing plans, programs, and policies. Demonstrating overall management responsibilities to exercise the full realm of supervisory authorities. Develops ways and means for handling workload within employment ceilings to insure maximum results. Provides direction through Branch Chiefs, team leaders and group coordinators. Carrying out all planning, problem solving, and evaluations of activities in the areas of administrative operations, financial management, real estate logistics, occupations health and acquisitions. Providing organizational policies and goals. Formulates and coordinates long and short-range goals. Developing, preparing, tracking and maintaining budgets in the fee for service budget model within a shared services provider, with an eye on prospective changes in conditions and with the goal of fully recovering costs and increasing revenue through growth and market share. Carrying out the program mission and meets the needs of its many users. Maintain organization goals and customer satisfaction with products and quality of services. Use of workflow automation to reduce labor needs while increasing the levels of timeliness, customer services, and accuracy. Visits potential customers to present the advantages of purchasing managed services.

Requirements

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Meet time in grade restrictions by the closing date of the announcement
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-14 grade level in the Federal service performing ALL of the following: 1. Performing analysis of management and program objectives to make recommendations for improvement. 2. Overseeing or managing a budget for an office. 3. Coordinating recruiting, hiring, performance, and employee/labor relations actions for subordinate employees. 4. Assessing program policies and procedures to determine the efficiency and effectiveness of management support in an office. Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited. OPM Qualification General Policies Website

Education

This job does not have an education qualification requirement.

Contacts

• Address Program Support Center 5600 Fishers Lane Rockville, MD 20857 US
• Name: SROC Help Desk
• Email: [email protected]