This position provides assistance to Veterans, their families, and visitors at the Community Based Outpatient Clinics. The incumbent will be assigned to Primary Care Service Line with their primary assignment at the information desk located at the primary visitor entrance to the medical center or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance.

Duties

Major duties include but are not limited to: Able to identify situations of an emergent nature, so the patient's health and well-being are not jeopardized. Directs visitor or caller to his/her destination using verbal directions and/or medical center floor plan and/or information directories. Responds to phone and face-to-face inquires. Performs other clerical or administrative duties as assigned. Interacts with patients in a helpful manner. Speaks in clear and simple language. Assists visitors or patients with Escort Service. Works with internal and external customers in determining the needs, questions, or concerns. Work Schedule: Monday-Friday. Hours of duty will vary based upon location. Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD10715A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/04/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-04 position you must have served 52 weeks at the GS-03. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-03 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Directing visitors or callers to their destination using verbal directions and/or medical center floor plan and/or information directories including VISTA and Outlook on PC; calling other services/sections and units throughout a center to obtain information for visitor or caller inquiries; and interacting with visitors, patients, and customers. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have (2) full years of education above high school. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of experience and education beyond high school. Determination is made by calculating the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level; then adding the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for that grade level. (e.g. 6 months of qualifying experience meets 50% of required and 1 year of education meets 50% of required for a total of 100%). You will be rated on the following Competencies for this position: Customer Service Interpersonal Skills Self-Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The regular and recurring work of the position involves sitting, standing and walking as much as 50% of the time. There may be the pushing of wheelchairs, carrying of light items such as papers and books. This position requires working outdoors and operating government vehicles, to include passenger cars, vans, and large parking lot shuttle carts. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]