This position performs a variety of duties associated with the collection, deposit, tracking, and expenditure of fee revenue and donations collected from the public under legal authorities such as the Federal Lands Recreation Enhancement Act. The position is primarily responsible for carrying out a wide variety of clerical and technical assignments that involve the application of fee program knowledge and the policies, procedures, and practices of fee collection.

Duties

Serve as a front-line uniformed representative of the NPS. Provide current and accurate information and excellent customer service to visitors concerning the NPS area and other surrounding areas of interest. Explain the area's recreational opportunities, including NPS interpretive services, wilderness/backcountry permits, concession operated facilities and services, campground availability, hiking trails, etc. Distribute maps, brochures, and other printed material, inform visitors of potential safety hazards, and provide directions and routes of travel. Collect appropriate fees at a park entrance station, visitor center, campground, fee cannister, automated fee machines (AFMs), donation boxes, and/or other visitor contact station(s) in accordance with established accountability guidelines for handling government funds. Determine visitor eligibility for the sale of various interagency park passes. Operate an electronic cash register, computer, tablet, smart phone, or other point-of-sale (POS) system to conduct financial transactions. Perform opening and closing shift functions. Issue entrance receipts, tour tickets, permits, park passes, and/or federal recreation passes in accordance with established guidelines. Verify entrance receipts and various passes for validity dates and ownership. Process refunds or upgrades as needed according to established guidelines. Troubleshoot issues with fee program related technologies and equipment that include hardware, software, and peripheral devices such as hand-held devices, computers, POS equipment, registers, tablets, mobile phones, scanning devices, AFMs, and reservation systems. Prepare and complete remittance reports for funds donated and/or collected by others. Review shift reports and count funds collected. Verify funds collected against shift reports, journal and receipt tapes, and a register of refunded and voided transactions. Verify and confirm sales of pre-numbered receipts, passes, and/or tickets on register journal tapes and POS records. Count and balance all monies for each shift report. Verify and remit funds using dual controls protocol. Investigate and proactively resolve routine or recurring discrepancies, and track overages, shortages, and errors. Maintain accountability records of fee collections showing transactions from the point-of-receipt to the time-of-deposit. Review, research, and track various accounting records as appropriate. Follow retention guidelines for all records. Assist in the orientation, mentoring, and training of new employees, volunteers, and/or interns in fee collection, remittance, and/or deposits. Create new accountability records for the tracking of fee collection transactions and activities (e.g., accountable stock, overages/shortages, inventory, credit card chargeback). Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Requirements

Qualifications

All qualifications must be met by the closing date of this announcement-01/12/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Providing information or assistance to the public in a business or recreation setting; Instructing groups of people or individuals; Compiling and analyzing information to report; Handling, tracking, or depositing monies; Using software programs to maintain fees and accountable property; Resolving fee related issues; Using tools or equipment (e.g., cash registers, credit card machine, etc.) to make sales transactions. You must include hours per week worked. -OR- EDUCATION: Successful completion of at least 4 years of education (120 semester hours) leading to a bachelor's degree in an accredited institution. You must include transcripts. -OR- COMBINATION: Successful completion of a combination of education and experience as described above. Note: Only education in excess of the first 60 semester hours (beyond the second year) is creditable toward meeting the specialized experience requirement. (One full academic year of study {30 semester hours} beyond the second year is equivalent to 6 months of specialized experience.) To combine education and experience for example, 6 months of the specialized experience described above (50% of the experience requirement), and 3 years of college study from an accredited institution as described above (50% of the education requirement). Add the percentages together. The total must equal at least 100 percent to qualify. You must include transcripts. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work.

If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Contacts

• Address Colonial National Historical Park 1000 Colonial Parkway Yorktown, VA 23690 US
• Name: Lisa Cupp
• Phone: 717-673-5505
• Email: [email protected]