This position will be assigned to Information, Tickets and Travel and is not guaranteed a set number of hours but can be scheduled 0 - 40 hours per week. As a federal employee you will have access to all Hurlburt Field FSS facilities. After 1 year of employment, you will be eligible for the following benefits: - 12 weeks Paid Parental Leave - Tuition Assistance Growth and other benefit opportunities also available.

Duties

Responsible for establishing and administering commercial reservation and ticketing services with airlines, hotels, cruises, tour packages and any other travel related services for customers. Serves as subject matter expert in handling disputes/conflicts with industry representatives or other agencies. Resolves customer concerns and conflicts in accordance with guidelines according to travel or tour requirements. Keeps supervisor informed of out of the ordinary situations. Notifies participants of schedule change. Provides work direction and guidance to Travel Assistant(s), assuring approved policy changes and program improvements are implemented according to supervisor directions. Responsible for records management to include files and receiving, screening, reviewing, and verifying documents for completeness and accuracy. Responsible for maintaining up to date customer database. Fully utilizes industry promotional/special events/tours by using customer database to disseminate information in a timely manner. Assures after trip comment cards are completed by participants for use by management to determine trends and/or problem/improvement areas. Provides clear and accurate guidance and coordination of leisure travel information and referral services for both individual and group customers. Works interactively with co-workers in development of tours to both international and domestic areas. Determines and initiates information displays or contacts with other agencies to assure travel information, i.e., special tours, rates are well advertised and current for use by base populace. Assists in promoting marketing strategies and advertising IT&T programs and activities; assists in maintaining social media sites. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12261109

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• This position requires satisfactory completion of pre-employment checks in accordance with Air Force and DoD policy, and a Tier 1 background investigation with favorable results
• Must be able to read, write and speak English fluently.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 01/04/2024 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have progressively responsible experience with computer based travel reservations and ticketing to include Miscellaneous Charge Orders (MCOs) and vouchers. Simple clerical experience, bookkeeping experience, and ability to type and use the computer is required. Cruise Line International Association (CLIA) certified or presently enrolled in certification process is highly desirable. Must be able to communicate effectively both orally and in writing. Must be able to read, write and speak English. Must be able to work days, nights, weekends and holidays. Position is a Position of Trust. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI). You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Hurlburt Field Community Services Flight 1 SOFSS/FSQN, 145 Letourneau Avenue, Suite 145 Hurlburt Field, FL 32544-5000 US
• Name: Hurlburt Field NAF HR Office
• Email: [email protected]