This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network, Veterans Integrated Service Network (VISN 6), Kernersville Health Care Center (HCC), Patient Administration Service, Kernersville, NC. The primary duties of the position involve operating telephone switchboard equipment to connect incoming and outgoing calls.

Duties

The list of duties and responsibilities below is not inclusive of all the duties associated with this position. Placing and receiving local calls; Operating a console telephone switchboard. Placing and receiving regular and special long distance calls over commercial circuits, tielines, or other systems and networks, such as a wide area commercial system, a military system, a civilian Federal system, or a Federal overseas exchange. Providing organizational information to callers using computerized or printed directories. Keeping records of calls for computing charges. Providing primary routing or alternative routing service for high priority calls. Handling calls of varying priority and preempting circuits if necessary. Keeping statistics on system use to inform managers of trends concerning capacity and utilization; and - operating associated equipment, such as radios, alarms, paging systems, and secure voice equipment. Work Schedule: Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD01958A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/11/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-4 position you must have served 52 weeks at the GS-3. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Must have one year of general experience which may include experience with Medical Center functions and organizational structure in providing accurate information to the public and veteran population; providing excellent customer service; knowledge in using the automatic directory lookup system (ADLS) and the decentralized hospital computer program (DHCP). You may qualify based on your experience and/or education as described below: Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school in any field. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCustomer ServiceFlexibilityIntegrity/Honesty Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address WG Bill Hefner Salisbury VA Medical Center 1601 Brenner Avenue Salisbury, NC 28144 US
• Name: Danielle Muse
• Email: [email protected]