The full performance, Lead Intermediate Care Technician (ICT) within the Emergency Department (ED) is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA}. This position serves as an advanced technician for the ED for patients who are present for treatment while also serving as an ICT position subject matter expert (SME), mentor, monitor, and coach for ICTs.

Duties

The Lead Intermediate Care Technician (ICT) performs ongoing patient care duties in the Emergency Department (ED). The position is an active member of facility advisory and/or leadership committees and coordinates work efforts and advocates for the needs of Veterans, programs, and initiatives. As a Subject Matter Expert (SME), the position educates program managers and their staff on the visions, values, and delivery of ICT services. - Ensures that the organization's strategic plan, mission, vision, and values are communicated to the ICT's they lead and integrated into the team's strategies, goals, objectives, work plans, products, and services; - Coaches ICT's they lead in the selection and application of appropriate problem-solving methods and techniques, provides advice on work methods, practices and procedures, and assists the team and/or individual me·mbers in identifying the parameters of viable solutions; - Maintains awareness of the status and progress of ICT's work and makes day-to-day adjustments to ensure their work aligns with program goals and processes; - Leads the team in identifying, distributing, and balancing workload and tasks in accordance with established work flow, skill level and/or occupational specialization; makes-adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; and ensures that each team member has an integral role in developing the final team products and services; - Identifies training needs and assists in the development of training for ICT's. - Mentors ICT's by providing guidance on professional and job duties, methods and techniques of team building, and how to work in a team to accomplish tasks or projects; - Monitors and reports on the status and progress of work, checks on work in progress, and reviews completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met; - Serves as a coach, facilitator and/or negotiator in coordinating team initiatives and in consensus building activities among team members; - Maintains program and administrative reference materials, project files, and relevant background documents and makes available policies, procedures, and written instructions from the supervisor; maintains current knowledge to answer ·questions from team members on procedures, policies·, directives, etc. - Maintains extensive knowledge of best practices, tools and resources related to the ICT program; - Maintains working knowledge of treatments and services available for the purpose of appropriate referrals; - Represents the team in dealings with the supervisor for the purpose of obtaining resources (e.g., computer hardware and software, use of overtime or compensatory time), and securing needed information or decisions from the supervisor on major work problems and issues that arise; - Reports to the supervisor periodically on team and individual work accomplishments, problems, and progress in mastering tasks and work processes; - Represents the team consensus and conveys their findings and recommendations in meetings and dealings with other team leaders, program officials, the public, and other customers on issues related to or that impact the team's objectives, work products, services, and/or tasks; - Provides updates and reports on ICT program and initiatives to higher levels of management; - Resolves simple, informal complaints of ICT's and refers others, such as possible disciplinary actions, formal grievances and appeals, to the supervisor; - Communicates team consensus and recommendations to the supervisor on actions affecting team and individual awards and rewards and recognition for outstanding performance; - Informs the supervisor of performance management issues/problems and recommends/requests related actions such as: assignments, reassignments, promotions, tours of duty changes, peer reviews, and performance appraisals; Provides information to the supervisor concerning resignations or transfers. The Lead Intermediate Care Technician may assist with or perform other related approved technical health care procedures under the direction and supervision of the licensed personnel as competency. is demonstrated and documented. Other duties as assigned. Work Schedule: Rotating Shift, Night, Weekends and Holidays 0730-2000; 0730-1600; 0930-2200; 0730-1800; 1130-2000 Compressed/Flexible: Available Position Description/PD#: Lead Intermediate Care Technician (Emergency Department)/PD08644O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. Citizen to apply for this job
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/16/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-8 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. GS-8 - Specialized Experience:Do you possess at least one (1) full year of specialized experience, which equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Lead Intermediate Care Technician (ICT), GS-08 position, and that is typically in or related to the work of the position to be filled. To be creditable, this specialized experience must have been equivalent to the GS-07 grade level in Federal service to qualify at the GS-08 level. Examples of specialized experience includes: performing observation-based screening and collection of patient information; assisting licensed personnel with the delivery off care to patients with complex and specialized care needs; and coaching other Intermediate Care Technicians in the selection and application of appropriate problem-solving methods and techniques. You will be rated on the following Competencies for this position: Technical Competence Diagnostic Medical Testing Emergency Care Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work involves extended periods of bending, standing and walking. Generally, the work requires recurring physical exertion with assisting patients. On a regular and recurring basis, employee is exposed to infection, exposure to communicable diseases and contagious diseases. The incumbent's assignment requires him/her to comply with special safety and health precautions by wearing personal protective equipment (PPE) according to universal precautions For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Central Texas Health Care System 1901 Veterans Memorial Drive Temple, TX 76504 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]