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Duties

WHAT IS THE SMALL BUSINESS/SELF-EMPLOYED (SB/SE) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: (SB/SE) Collection Operations / Field Collection The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Performs assignments that are agency-wide in scope and have significant impact on issues facing the Operating Unit. Examples include, participating in Business Reviews of field and headquarter offices; serving on task forces or study groups as the Director's representative to address divisional and Service wide issues; establishing policy for field operations and performing independent analyses of Area or nationwide collection operations. The incumbent must be knowledgeable of the Director's policies and ensure that views are well represented. The incumbent may also represent the Director on local Federal executive projects or similar activities. Leads teams of Operating Unit managers and employees or independently studies complex problems facing the Operating Unit functions or those of particular concern or interest within the Compliance function. This may require coordinating input from activities outside the division or identifying new or modified methods of performing work that requires the incumbent to demonstrate both expert analytical or process analysis skills and expert knowledge the IR Code related to Collection functions. Participates with cross-functional representatives on activities within the Operating Unit including development of Compliance operating plans, Business Plan, and Business Review assessments and reports. Assists the Director with oversight responsibilities by conducting specific studies and analyses to support operational reviews and measure achievement of goals and performance expectations, execution of plans, accomplishment of benchmarks, compliance with directives, and utilization of resources. Analyzes Collection program areas to discern trends in program delivery such as effectiveness of incorporating various applications into collection and compliance processes, and consolidated report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives. Serves as the process-analysis expert and applies skills to local or Service-wide issues. Provides necessary technical advice and staff assistance to headquarters executives, headquarters analysts and field managers and employees in the assigned collection program area. Develops and prepares operating guidelines, instructions and other material pertaining to assigned program areas.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-14 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. Experience that demonstrated knowledge of the Internal Revenue Code and related enforcement and collection regulations and procedures. Experience may have been gained in work such as: Collecting delinquent Federal taxes and securing delinquent returns. Conducting investigations of alleged criminal violations of Federal tax statutes and making recommendations for criminal prosecutions and civil penalties. Performing internal audit, administrative, or management duties directly related to the collection of Federal taxes. Furnishing taxpayer assistance and information to the general public or determining, redetermining, or advising of liability for Federal taxes where the applicant was required to apply a comprehensive knowledge of the Internal Revenue Code and related regulations and procedures pertaining to income, estate, gift, employment, or excise taxes. In addition to the statement above, experience for this position includes: Experience with a wide range of analytical and evaluative methods and techniques, both qualitative and quantitative; Experience with Collection program(s) and tax compliance programs to apply to projects and studies concerning the efficiency and effectiveness of operations and means to improve Collection program(s); Experience using specialized software to develop recommendations and/or publish large quantities of data (examples include ENTITY, ICS, SQL, Excel, and Business Objects); Experience analyzing various reports such as CAR (Collection Activity Reports); Experience in project management to evaluate complex projects and studies and identify problem areas, trends, deficiencies and other similar factors affecting Collection operations to make recommendations to improve efficient utilization of resources. Experience with tax compliance programs to identify, develop corrective action plans, and propose and implement resolutions of technical Collection issues; Experience with oral communication techniques to present findings, deliver briefings, and negotiate solutions to disputed recommendations. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address SBSE COLL - Collection Operations 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748