The Program Support Assistants provide technical and administrative assistance to the AO/HSS for the Brooklyn Campus Surgical Service, for the NYHHCS. The Surgical Service supports 9 major sub-specialty sections, and VISN 2 referral centers .

Duties

Duties may include but are not limited to: Responsible for the coordination of clinic (grid) changes with the appropriate individual(s) and will work with assigned MSAs to ensure that all patients are rescheduled prior to implementing changes. Provide customer service and screen telephone calls and visitors, refers callers to appropriate individuals or services. Personally, handles administrative inquiries that do not require the attention of the professional staff. Authorizes requests for staff, medical students, residents, and physician assistants within Surgical Service for the following: key requests, lab coats, computer access, ID badges, and telephone/voice mail requests, visitors passes to the OR. Maintains automated system of program-specific data to track surgical workload (ADP surgical package via MAS package identifying inpatient/outpatient data etc); ADP quarterly data validation of all users to insure proper titles, codes & menus; ensure compliance strategies, etc. Maintains Resource Committee requests file, annotates committee action on all requests, follows up on additional information needed, arranges PSCB and/or Personnel Action forms as necessary. Prepare and schedules meetings, acts as recorder for Surgical Service Staff meetings, prepares minutes from transcribed test into appropriate format Schedules clinic appointment(s) using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options. Uses established business rules to schedule appointments for veterans. This includes clinic visits, consultations and entries into the Electronic Wait List (EWL). Serves as a PIV sponsor, TMS Point of contact and alternate ADPAC for surgical service. This includes serving as liaison with IRM, reporting computer problems, getting computer access for residents and attending physicians, ensuring that all providers complete all of their annual mandatory training requirements for computer access, updating computer training dates in VISTA, getting providers access to shared drives, running consult reports, and attending ADPAC meetings. Ability to run and monitor the Encounter Action Required Report (EARR), Relinking Encounters, Consult Tracking Reports, CUSS, Access, and ICB reports to ensure compliance with VISN and Central Office guidelines, reporting issues to the Administrative Officer. Serves as alternate timekeeper for the service, which includes posting timecards, entering in corrected timecards, tracking comp time, certifying timecards, within the time limits set by the Administrative Officer and Payroll Department. Work Schedule: Monday-Friday, 7:30 a.m. - 4:00 p.m. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/10/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade of GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Creating and maintaining employee information databases. Scheduling clinic appointment(s) using Veterans Health Information Systems and Technology Architecture (VistA) scheduling options. Uses established business rules to schedule appointments for veterans. This includes clinic visits, consultations, and entries into the Electronic Wait List (EWL). Scheduling employees for classes and training and maintaining training records. Processing personnel actions. Experience working as a liaison to payroll and HR for employee actions. Experience with obtaining computer access for residents and staff. Experience with coordinating annual evaluations processes. Extensive experience generating reports. Extensive experience in time keeping for employees. Experience managing administrative responsibilities in an office setting. You will be rated on the following Competencies for this position: Computer SkillsCustomer ServicePlan and organize workProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: See VA Handbook 5019. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VA NY Harbor Healthcare System 423 East 23rd Street New York, NY 10010 US
• Name: James Raczynski
• Phone: 929-317-0069
• Email: [email protected]