The Program Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

Duties

Major duties include but are not limited to: Providing specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Developing and maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies. Using a wide range of clinical flow processes relating to access of care across multiple clinics, specialties and/or care in the community resources. Setting priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs. Entering appropriate information into the patients electronic record and scanning medical records to the electronic health record with accurate and timely management of assigned workload. Monitoring pre-appointment information and requirements to assure readiness for patient visit/procedure. Managing patient systems to verify and validate accuracy and resolve issues. Evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment. Participating in team huddles and team meetings to manage, plan, problem solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team. Assisting the team to reinforce the plan of care and self-help solutions. Informing team members about shared patients who receive their care at multiple VA centers or those who receive care in the community under multiple specialty areas. Ability to demonstrate and execute highly developed skills with MS Excel and multiple health care operating systems. Work Schedule: Monday- Friday 8:00am- 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD13380ARelocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Experience in a medical clerical or administration position that required knowledge of medical terminology and interaction with a professional staff, management and patients; skill in the use computer systems and applications; ability to conduct quality assurance process improvement checks and studies; skill in compiling readily available data from prescribed sources; knowledge of clinical processes and services to function in and interact with various clinics; ability to apply policies and procedures to operational activities; knowledge of standard office equipment such as typewriters, copiers, fax machines and office automated systems to produce letters, memos, reports ect. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary, there can be demands for standing, walking, bending and long periods of sitting at the computer, answering the telephone, and transferring calls frequently. Lifts, bends, pulls, stoops, moves bags, boxes, and charts. Working Conditions: The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to the contact with patients and public, incumbent is exposed to occasional verbal abuse. The incumbent oversees normal safety precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

This job does not have an education qualification requirement.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Joyce Ruffin
• Phone: 414-384-2000 X40575
• Email: [email protected]