The Supervisor Medical Support Assistant in this position provides supervision of the medical administrative support to the Community Care department as well as analytical and evaluative support to the Community Care Chief with regard to scheduling and authorization of referrals. The positions reports to the Community Care Service Chief, and is required to independently manage a wide range of administrative activities for Community Care and, supervise Lead MSA's, Advanced MSA's, and MSA's.

Duties

Duties include: The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all assigned MSA staff and is responsible for the daily oversight of the area in which they are assigned, providing direct supervision, guidance and leadership. The Supervisory Medical Support Assistant is a foundational resource in providing technical counsel to meet procedural, legal, and administrative requirements relating to the care and treatment of patients, thus achieving maximum utilization of this medical center's resources and within the Community Care Transformation Model. Care is delivered in a team-based model which includes Registered Nurses, and MSA's. Community Care arranges all care outside the St. Cloud VA Medical Center for Veterans. Community Care works collaboratively with other members of an expanded healthcare team including pharmacists, social workers, dietitians, and all Clinical Service Lines to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and Non-VA specialists, hospitals, diagnostic and treating facilities, and community bases programs. The Supervisory MSA plans and completes advance level tasks based on observance of protocols and accepted clinical practices while exercising full supervisory responsibility over subordinate staff that includes at least one subordinate team leader or subordinate supervisor. The Supervisory MSA handles directly or delegates responsibilities for resolutions of problems or unusual situations and makes decisions on appropriate action to be taken. The Supervisory MSA's work is reviewed on an overall basis by the Service Chief for conformity with VHA Directive and Medical Center policies and procedures. The Supervisory MSA has thorough knowledge of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memorandum/policies, and standard operating procedures. This position provides supervisory medical administrative support and, is an integral member of Community Care leadership to effectively carry out day to day administrative operations of Community Care. The Supervisory MSA has knowledge of eligibility for VA medical care, priorities for care, release of information, health Information Portability and Accountability Act (HIPAA) Law. The Supervisory MSA must be conscientious regarding the confidentiality of the variety of material that will be handled. The position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, HIPAA, the Freedom of Information Act (FOIA). Authorization, Scheduling, Referral Management, Records and Care Coordination: Incumbent is responsible for preparation of community care official authorizations and correspondence with vendor and patient associated with pre-authorized and unauthorized care for both inpatient and outpatient episodes of community care. The Supervisory MSA is skilled in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verify information given. Utilizes computerized programs and databases in order to enter, modify and retrieve sensitive information and various data into or from electronic medical records, scheduling system, and/or reporting formats. Supervisory MSA must be able to communicate effectively with both professional and nonprofessional employees in a variety of occupations and at various levels of responsibility. The Supervisory MSA performs a variety of supervisory administrative functions associated with patient care and treatment in community clinics performing a variety of medical services. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. Serves as contact point to resolve scheduling problems from patients, clinic staff, and other medical center departments; ensures customer service goals are met; represents service line on various facility committees or workgroups, communicating the goals and priorities of the service line and work unit; may be assigned or rotated to special assignments as determined by immediate supervisor or next higher-level supervisor. Work Schedule: 8:00 am to 4:30 pm Telework: Regularly Teleworks 6 + days a pay period (will be communicated during the interview process). Virtual: This is not a virtual position. Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other[administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: One year of experience equivalent to the GS-7 grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. References: VA HANDBOOK 5005/117, PART II, APPENDIX G45 The full performance level of this vacancy is GS8. Preferred Experience: Community Care Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address St Cloud VA Medical Center 4801 Veterans Drive St Cloud, MN 56303 US
• Name: Glenda Abfalter
• Phone: 3202556480 X5201
• Email: [email protected]