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Duties

WHAT IS THE APPEALS DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Office of Appeals Case and Operations Support Account and Processing Support Special Programs AARS Team The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Analyzes data consistent with the applicable tax laws and regulations to resolve and process all types of difficult and complex issues/problems for Appeals and Counsel Cases. Analyzes restricted interest rates, limitations, periods covered, allowances, over assessments, as well as potential over-assessments which result from application of one or more sections of law. Applies the relevant sections of the Internal Revenue Code and Regulations to determine tax liability. Analysis often requires the AARS to verify complicated conditions such as those affecting taxpayer's account history and credit availability, and to analyze various tax computations and adjustments to previous tax determinations. Analyzes and interprets transcripts and other documents and relevant databases to effect problem resolution. Assists customers and their representatives by addressing their inquiries and responding to their issues. Contacts customers and their representatives to gather and analyze information, define Appeals functions and procedures, explain the basis for adjustments and settlements, and resolve problems. Assures appropriate case actions. Develops, analyzes, and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements. Analyzes internal customer inquiries to provide technical and procedural information through the customer service line and AARS-specific email accounts. Performs other duties as assigned.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-09 You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes: Experience with business practices, standard accounting principles, and Federal tax laws, and conducting comprehensive analysis of account matters; Experience analyzing systems and using fact-finding techniques. Experience in applying pertinent parts of related regulations and procedures to account issues to resolve cases. Experience using Online systems, transactions and command codes, technology to research taxpayer's/customer's account circumstances and tools to resolve taxpayer/customer inquiries. Experience in communication techniques to work effectively with taxpayers/customers, representatives and team members to gather and explain complex information. OR You may substitute education for specialized experience as follows: Master's or equivalent graduate degree in an accredited college or university or 2 full years of progressively higher level graduate education leading to such a degree in a related field of study such as business administration (finance, accounting, auditing, marketing and business law) law, economics, criminology, political science, government, social science, communications, psychology, public administration or other related field. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address Appeals - Case and Operations Support 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748