The incumbent serves as Registered Nurse in a VISN Clinical Contact Center (CCC) as part of an inter-professional healthcare team. This Registered Nurse position is located within the VISN 4. The program operates 24-hours a day, 7-days a week to provide veterans with professional nurse telephone triage, consultation and education. The Registered Nurse will assess, coordinate, facilitate and deliver nursing care for patients utilizing the nursing process and provides indirect nursing care.

Duties

VA offers a comprehensive total rewards package: VA Nurse Total Rewards Duties include but are not limited to: 1.Receives patient/family calls concerning clinical aspects of patient care from all facilities located within VISN 4. 2. Evaluates the degree of urgency for each call based on established clinical protocols. 3. Determines the appropriate area for care and refers/schedules the patient (i.e. local Emergency Room or local VA Healthcare Center for deferred care and/or scheduling into a Tele- Urgent Care appt, and or Same Day/Next Day appointment. 4. Documents each call into the computer TEDP/CRPS system, including the results of each contact. 5. Electronically transmits the documentation of each telephone contact to the area of planned clinical care. 6. Provides health education to all callers as appropriate. 7. Refers appropriate patients to Pittsburgh Tele Urgent Care program (TUC), for a Video Connect appointment. 8. Assists the health care team with telephone triage protocol revision as needed. 9. Assumes a leadership role within the interdisciplinary team. 10. Collaborates with interdisciplinary team to assure positive patient outcomes. 11. Communicates care for high-risk, complex patients. 12. Coordinates patient care with other services and programs in the healthcare center, network facilities and/or the community. 13. Acts as a patient advocate. 14. Participates in organizational committee's and initiatives to improve patient care. 15. Contributes to mechanisms to track patient utilization and patterns such as call volume and disposition. 16. Supports research and quality improvement activities. 17. Demonstrates proficiency in practice based on conscious and deliberate planning. Self directed in goal setting for managing complex client situations. Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: This position is for WHEN (Weekends, Holiday, Evening and Nights) hours-including multiple night shifts of 1130pm-8am. But not limited to coverage of other shifts that include all WHEN hours- evenings, nights, weekends and holidays. This department is operational 24/7/365 and coverage on weekends and holiday would also include day tour of 730am-4pm, with evenings and nights. Along with swing shift coverage 6am-230pm and 11am-730pm on weekdays. Note: There may be instances when your tour of duty, work location and unit responsibilities may change to meet the needs of the Clinical Contact Center. Compressed/Flexible: Not Available Telework: Authorized -Remote will be considered for highly qualified candidate Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Graduate of a school of professional nursing approved by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE). The approving official may authorize a waiver of the requirement for ACEN or CCNE accreditation of any degree in nursing provided the college or university has regional accreditation from an accrediting body recognized by the Department of Education at the time of the candidate's graduation and the composite qualifications of the applicant warrant such consideration. In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. OR The completion of coursework equivalent to a nursing degree in a MSN Bridge Program that qualifies for professional nursing registration constitutes the completion of an approved course of study of professional nursing. Students should submit the certificate of professional nursing to sit for the NCLEX to the VA along with a copy of the MSN transcript. (Reference VA Handbook 5005, Appendix G6) OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing. Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Preferred Experience: Have at least 5 years experience in VA .Registered Nurse with minimal of 5 years of presently working in the ER within the VA . Registered Nurse with minimal of 5 years of presently working in the ICU within the VA -BSN Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade: Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required. Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience. Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience. Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 years of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 years of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required. Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 years of nursing practice/experience; OR a Doctoral degree and approximately 2-3 years of nursing practice/experience. Note regarding MSN degrees: If your MSN was obtained via a Bridge Program that qualifies for professional nursing registration, a BSN is not required. Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office. Physical Requirements: VA Regulations, specifically VA Handbook 5019

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Pittsburgh VA Medical Center 1010 Delafield Road Pittsburgh, PA 15215 US
• Name: Esperanza Obinyan
• Email: [email protected]