The Congressional Research Service (CRS), Office of the Counselor to the Director (COU) of the Congressional Services Section (CSS) is seeking a Congressional Relations Specialist. This is a 3-month appointment with the possibility of an extension(s), not to exceed 1 year.

Duties

The selectee follows established guidelines and procedures in assisting Members of Congress and their office and committee staff with requests for analysis, research, and information. Conducts in-depth reference interviews with congressional clients, interpreting their needs and ascertaining sufficient facts and details to determine the nature, purpose, and scope of research, analysis anticipated or required, and to clarify indefinite or obscurely stated requests.  Enters, assigns, and tracks requests in Mercury, CRS’s request management system, by analyzing, interpreting, and synthesizing the details to determine the most accurate and effective formulation of the request. Uses a wide range of online and print tools and draws upon the knowledge of the U.S. Congress, congressional office practices, congressional procedure, and a range of public policy issues and current events to assign requests to the correct CRS division. Follows established policies and procedures to assist in the development and maintenance of effective internal and external client relationships.  Assists with outreach activities to congressional clients and with training sessions for CRS staff on the CRS website and other technologies

Requirements

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to conduct reference interviews Knowledge of the organization and processes of the U.S. Congress Ability to apply knowledge of public policy issues Ability to perform client services and outreach activities Ability to communicate in writing Ability to utilize information technology and online systems Ability to interact collaboratively with others Ability to communicate effectively other than in writing

Contacts

• Address LIBRARY OF CONGRESS 101 Independence Ave. SE LM-107 Washington, District of Columbia 20540 United States
• Name: Customer Service Center
• Phone: 202-707-5627
• Email: [email protected]