About the Position: This Health Experience Analyst position supports the Amy Health Clinic in Aberdeen Proving Ground, MD. The hours of work are 0730-1630 with a 1-hour unpaid lunch and 2 paid 15-minute breaks.

Duties

Identify opportunities to improve patient experience. Design, implement, and evaluate new strategies to determine level of patient satisfaction. Work collaboratively with team members to enhance the patient experience. Determine marketing techniques and strategies to increase awareness and satisfaction with health programs and services. Develop advertising strategy to determine most effective and efficient method of reaching target audience. Assist with the coordination of VIP visits to the Health clinic and official social functions hosted by the Commander. Maintain proficient level of knowledge through review and study of pertinent regulations, directives, issuances, newsletters, and announcements pertaining to the TRICARE program. Provide beneficiaries with information on how to obtain primary and specialty care appointments.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Pre-Employment Physical is required.
• This position is covered by the Drug-Free Workplace Program as a testing designated position and must complete a pre-employment drug test and accomplish random drug testing and/or drug testing for suspicion of drug use thereafter.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Civilian Employees of the OrganizationCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: Meeting patients and educating them on services provided by the clinic; identifying opportunities to improve patient experience through interviews, discussions, and observations with patients; following up on concerns and resolutions; assisting patients with completing health care administrative tasks; and identifying marketing materials for distribution to increase awareness with health programs and services for patients. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). OR Education: Master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Healthcare Administration/Management, Public Health Relations, Public Affairs or Marketing. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementCustomer ServiceOral CommunicationProblem Solving Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.

Contacts

• Address JT-DHA-DD83DJ DHA NCR MARKET DO NOT MAIL Various Locations, DC 00000 US
• Name: Army Applicant Help Desk