The primary purpose of the position is to serve as a 1st Level Supervisor over (non-clinical) functions for the for the VA Community Care (VACC) Program Support Assistants (PSA), and program. It is a foundational role within the continuum of patient care, working collaboratively with the patient care teams, healthcare providers, non-VA relations, and VA Business personnel.

Duties

Major Duties: Duties Include: Completes audits to ensure that all necessary health/administrative information are integrated into Computerized Patient Record System. Provides, distributes, and balances workload among employees. Established workflow and experience. Monitors the status and progress of work and adjusts in accordance with established procedures. Ensures timely accomplishments of assigned workload, employees have sufficient workload. Assigns workload, employees have sufficient workload. Schedules, coordinates, prepares, and performs all training programs related to Authorizations, Consults, Scheduling, and Follow-Ups. Monitors the need of the program to determine the abilities of emergent focus for staff. Coordinates, plans, and implements training for the Jesse Brown staff, services and ensures that the facility understands the program regulations and procedures. Uses technical manuals and instructions, medical center policies, public laws, legal guides, and federal regulations. Provides staff with assistance, training, and troubleshooting for clinical and administrative staff in business processes and associated supporting software. Provides training for individual users on daily operational tasks and trains new users. Trains service employees and facility employees in the use of Non-VA Care consults, regulations and facility employees in the use of Non-VA Care consults, regulations. Supports performance improvement activities by collecting continuous quality improvement data, monitoring outcomes, and initiating corrective actions. Establishes with each new employee and existing to ensure they are compliant with all processes, computer systems and, understands the goals of the program and compliance of the program. Serves as the Time and Leave (T&L) Coordinator for the program, monitors leave requests, documents and schedules all necessary leave information. Work Schedule: Monday through Friday, 8:00 AM to 4:30 PM Telework: Not Authorized. Position Description/PD#: Supervisory Program Support Assistant/PD240460 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, facility applicants must meet all requirements within 30 days of the closing date of this announcement. Non-facility applicants must meet all requirements by the closing date of this announcement, 12/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: Specialized Experience: AT least one (1) year of specialized experience equivalent to at least the GS-7 grade level. Specialized experience is defined as experience that equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and that is typically in or related to the work of the position to be filled. Specialized experience for this position consists of: Experience in staffing plans, writing position descriptions, performance standards, and evaluations; skill in resolving complaints from the section employees; skill in coordinating tours of duty, schedules of work, leave utilization and holiday duty schedules to; skill in planning, organizing, directing and supervising personnel functions for the work to be accomplished; skill in analyzing data to provide reports to senior management in support of tracking measures; ability to resolve complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making decisions on hiring selections; evaluating performance and taking disciplinary action when necessary. As a general rule education is not credible above the GS-5 level for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. You will be rated on the following Competencies for this position:Conflict ManagementInterpersonal SkillsOrganizational AwarenessProblem SolvingQuality ManagementReasoningSelf-ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Demands: While work is mostly sedentary, there are also exhaustive demands for standing, walking, bending and long periods of sitting. The incumbent is required to answer numerous telephone calls and must have adequate eyesight and hand dexterity to allow for reading and operating a computer terminal. Working Environment: The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to the contact with patients and public, incumbent is exposed to occasional verbal abuse. The incumbent observes normal safety precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Joyce Ruffin
• Phone: 414-384-2000 X40575
• Email: [email protected]