The Training Specialist works within the Training& Clinical section of the Health Administration Service (HAS) at the Loma Linda VA Healthcare System, and is responsible of developing, modifying, and administering training programs clinical and administrative staff with scheduling capabilities with areas such as; Electronic Wait List (EWL), Recall System, Vet Link Programs, Insurance Capture Buffer (ICB), Return to Clinic Orders (RTC), and Veterans Choice List (VCL).

Duties

Major duties include but are not limited to the following: Participates in all phases of training; development planning, implementation, teaching, evaluating and one on one training. Develop learning and instructional techniques; analyze, implement, evaluate and modify learning programs. Provide instruction on scheduling packages, eligibility and enrollment, means testing, customer service, service line initiatives, policies and directives. Audits scheduling for national monthly reports. Develop training curriculum to support operations of the Medical Center. Provides training to supervisors on developing SOPs, goals, etc. Reviews training competency responses in the all employee survey and works with HAS management and other HCS supervisors to address issues. Investigate and analyze adverse quality trends or conditions, and initiates corrective action. The incumbent assists managers and staff with answering questions about technical problems relating to scheduling packages, and works collaboratively in developing solutions. Identify areas needing specific training needs and developing modifying training to address local needs. Attend various committees and speak as the subject matter expert on scheduling processes. Trains on Ward Administration, admissions, special programs, ROI, ICB, and decedent affairs process. Performs other related duties as assigned. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm Virtual: This is not a virtual position. Position Description/PD#: Training Specialist/PD13800A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/21/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-09 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include; Ability to design, evaluate, and develop programs, training plans, course methods, materials and aids, and training records; Demonstrated skill in oral and written communication with a variety of people from different backgrounds and different levels of understanding; Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, PowerPoint, Outlook, Access, Internet, and databases to develop training aids and materials, extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, databases, word processing, desktop publishing, graphics, and other similar projects; Knowledge and ability to write effective and clear Standard Operating Procedures (SOPs) pertaining to materials being taught to Organizational staff. Knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited to the Privacy Act, Health Information Portability and Accountability Act (HIPAA), the Freedom of Information Act (FOIA). OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree OR 2 full years of progressively higher-level graduate education leading to such a degree OR LL.B. or J.D., if related. The degree must be in education or a subject area related to the position being filled. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as shown above. Applicants with Superior Academic Achievement on their Bachelor's Degree may use all graduate level education when combining education and experience to qualify for this position. NOTE: Both the Bachelor's and Graduate Degree Transcripts must be submitted with the application package. Otherwise, ONLY Graduate education in excess of the first full year may be used to qualify applicants for positions at grades GS-9. GS-11 Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include; Ability to design, evaluate, and develop programs, training plans, course methods, materials and aids, and training records; Knowledge and skill in the use of computer equipment with a wide variety of software such as Word, Excel, PowerPoint, Outlook, Access, Internet, and databases to develop training aids and materials, extract and organize data, produce letters, memorandums, conduct data searches, and to prepare a variety of specific working documents and forms such as spreadsheets, databases, word processing, desktop publishing, graphics, and other similar projects; Knowledge and ability to write effective and clear Standard Operating Procedures (SOPs) pertaining to materials being taught to Organizational staff; Supervising or administering a training program; Work in the occupation or subject-matter field on a regular basis. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher-level graduate education leading to such a degree OR LL.M., if related. The degree must be in education or a subject area related to the position being filled. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education as shown above. Applicants with Superior Academic Achievement on their Bachelor's Degree may use all graduate level education when combining education and experience to qualify for this position. NOTE: Transcripts must be submitted with the application package. Otherwise, ONLY Graduate education in excess of the first full year may be used to qualify applicants for positions at grades GS-9. You will be rated on the following Competencies for this position: CommunicationsCustomer ServiceEducation and TrainingTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is includes extended sedentary work at a desk; driving; walking; standing; bending; carrying of light items including training materials; staring at a computer screen (which may cause eye strain); copious amounts of data entry; light lifting and bending at the waist and knees; reaching. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jerry L Pettis Memorial Veterans Hospital 11201 Benton Street Loma Linda, CA 92357 US
• Name: Adam Paulsen
• Phone: 319- 509-5998
• Email: [email protected]