This position is located in Office of Field Operations, Field Operations Directorate, Southeast Regional Office. As an Supervisory Program Manager, you will as a direct report to the Regional Director, supervising and directing an analysis staff, who are responsible for research, analysis, and developing recommendations in all areas of Operations and Operations Support for a Region.

Duties

Directs the data analytics team that performs professional, technical, and administrative work in critical program segments. Coordinates with Regional leadership, other FOD Regional offices, FOD leadership, supervisors, and peers to establish objectives, goals, priorities, and deadlines for data analysis projects. Identifies significant customer service issues and priorities, design analyses, evaluates alternatives, and develops new or alternative strategies. Responsible for designing, developing, and directing programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management of crosscutting disciplines to support the strategic direction of the Region. Develops and implements quality controls and Regional standards to ensure quality standards, organizational expectations and regulatory requirements. Develops new models for service delivery to meet the challenges of significant growth. Organizes and drives completion of data insight initiatives through effective management of analyst and data employees and effective collaboration with stakeholders. Responsible for designing, developing, and directing programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management of crosscutting disciplines to support the strategic direction.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 12/22/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 12/22/2023. GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Serving as manager for a professional team working on analytics matters pertaining to the program. Developing all required program documentation and briefings, in order to ensure all program requirements and milestones are coordinated with program leadership. Directing the development of comprehensive program plans to ensure that all recommendations are fully integrated with the overall program team effort. Applying the tools and techniques of data analytics and operations research in addressing program problems and issues. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 12/22/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]