This position is located in the Department of Homeland Security, U.S. Coast Guard, Pay and Personnel Center, Customer Service Division, Call Center and Procedures & Development Branch in Topeka, KS.

Duties

You will serve as a Customer Service Representative in a call center responsible for providing customer assistance to all Coast Guard active duty, reserve, retired, auxiliary members and civilian employees regarding travel claim issues, Direct Access or pay and personnel discrepancies.

Requirements

• U.S. Citizenship is required.
• Males born after 12/31/1959 must be registered for Selective Service.
• This position requires a National Agency Check with Inquiries (NACI).

Qualifications

You qualify for the GS-06 grade level if you possess one year of specialized experience equivalent to the GS-05 grade level in the federal service.  Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.  Some examples of specialized experience are: Communicating professionally and effectively with customers via telephone, e-mail or fax. Interfacing with customers on questions, discrepancies, and disputes, providing general information to process pay, personnel, and travel transactions. Providing information, service, and assistance to external and internal customers on military pay, personnel issues, and travel systems processes and procedures. Assisting with determining the scope and nature of actions required to resolve customer service problems with travel claims or pay discrepancies. Utilizing resources such as manuals, on-line guides, Knowledge Base websites, and help desk tools to locate solutions to problems. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees.  If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Contacts

• Address United States Coast Guard 2401 Hawkins Point Road Bldg 1, Mail Stop 4 Baltimore, Maryland 21226 United States
• Name: USCG Applicant Support
• Phone: 866-656-6830
• Email: [email protected]