This position is in the Region 1, Mission Support Division, Information Services Branch, Information Technology Section. About Region 1. This is an office-centered position*--you must physically report to the duty station stated in this announcement on a regular basis.*Work-from-home flexibilities may be authorized as described in the Benefits section.

Duties

You will:

Requirements

• You must be a U.S. citizen.
• You must submit a resume and required documents--see How to Apply section.

Qualifications

To qualify for this position, you must have either: -IT-related experience demonstrating each of these four competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail; Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;  Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations; OR -A bachelor's or higher degree from an accredited or pre-accredited college or university in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. For information about accreditation requirements, visit EPA Announcement Policies and Procedures. In addition to the basic requirements above, you must meet the following requirements: To qualify for the GS-12 level, you need to have at least one year of full-time experience equivalent to the GS-11 level defined as providing customer support in the areas of software, hardware, networks and/or applications programs; and applying established information security/information assurance policies, processes, and practices in accomplishing information technology (IT) customer support requirements. Your answers to the online assessment will be used to evaluate your competencies in the following areas: 1) Ability to implement new system hardware and software; 2) Skill in written communication; 3) Knowledge of a wide range of computer troubleshooting techniques, requirements, methods, sources, and procedures to perform a variety of assignments involving IT customer support; 4) Skill in maintaining problem tracking and resolution databases; 5) Skill in oral communication; 6) Knowledge of contract management. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If you have part-time work experience, read this: EPA Announcement Policies and Procedures.

Education

This job does not have an education qualification requirement.

Contacts

• Address Environmental Protection Agency US Environmental Protection Agency Human Resources Management Division 109 T.W. Alexander Drive, MD C639-02 Research Triangle Pk, North Carolina 27711 United States
• Name: RCD Staffing
• Phone: 919-541-3014
• Email: [email protected]