The incumbent is a member of the Prosthetic & Sensory Aid Service (PSAS), VA Medical Center, Martinsburg, WV. The Prosthetic & Sensory Aid Service serves patients in the hospital, and the outpatient treatment centers located in and around the Martinsburg area.

Duties

MAJOR DUTIES AND RESPONSIBILITIES Administrative Support 80% Meets public and records the arrival of all patients reporting to Prosthetics. Distributes stock (durable medical equipment) via multiple avenues, face to face, mail and or delivery to clinic, to eligible veterans and posts stock issues to the veteran's record using any of the approved Prosthetics Programs (VISTA, APAT, etc). Uses office automation equipment such as a computer, word processor, facsimile machines, ADP equipment (keyboard and visual display), calculator, copiers, and telephones. Responsible for clerical duties to facilitate efficient daily operations. Operates the National Prosthetic and Sensory Aids software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents their records showing items and/or services provided. Enters appropriate comments on the Prosthetic Record. Through personal interviews, phone conversations, and letters, communicates in a broad spectrum of complex inquiries from customers. Serves as the subject matter expert when determining veteran's eligibility for prosthetic appliances and/or services and in the event of an unfavorable decision the incumbent advises the veteran of his appellate rights. When prosthetics appliances or services are procured, ensures that the patient, family member or their caregivers receives instruction on the proper use of the appliance and/or service . Demonstrates a professional demeanor in order to successfully complete telephone and personal contacts with a view of creating confidence, respect, avoiding conflict and providing customer service. Supports the MVAMC MyHealtheVet (MHV) Coordinator. Complies with all safety/fire prevention rules and regulations, using protective equipment when required. Promptly reports all accidents and notifies supervisor of unsafe and or unhealthful conditions in the workplace. Attends scheduled training sessions and participates in facility or service level safety promotions. Knows fire drill and emergency plans for the work area, including location of all emergency fire equipment. Accesses printed and electronic files containing information, which must be protected under the provision of the Privacy Act of 1974, HIPPA, and other applicable laws and regulations. Ensures entry into electronic data processing systems under his/her access and verify code is limited to his/her use only. Clinical Management/Appointment Management 20% Eesponsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments may include, but are not limited to: scheduling, canceling, rescheduling patient's appointment and/or consults; entering no-show information; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter information is completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information. Explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients. Collects, scans, and updates health insurance information serving a major role in the revenue process. Contributes to the revenue collection process by identifying patients with third party insurance. Examines and interprets clinical health record, claim folders, and medical entitlement for prosthetic items and services, advises veterans of the same. Ensures that pending requests are posted to the suspense log and enters data to verify the workload statistics used to facilitate funding for Prosthetic & Sensory Aid Service. Proficient with medical, prosthetics, and orthotic terminology. Maintains close contact with physicians, therapists, and nurses prescribing the items and/or services necessary. Maintains continuous liaison with vendors, medical center professionals, other staff, veterans, and their families. Interacts with geriatric patients, responds appropriately to the functional disability (e.g., hearing, sight, physical limitations, cognitive loss, and depression). Demonstrates knowledge and skills necessary to provide care appropriate for the different ages of the patients served on his or her assigned area. Demonstrates knowledge of the principles of growth and development over the span-of-life, possess the ability to asses dates reflective of the patient's status, interprets the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and provide the care needed. Performs other duties as assigned. Work Schedule: 8:00a-4:30p Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD210000 Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/28/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience in an administrative support role as a Program Support Assistant, Administrative assistant, secretary or typical admin support role in an office, or hospital setting providing administrative support to individuals in leadership positions. Comprehensive experience with various administrative/clerical tasks on a periodic and/or routine basis such as but not limited to: Writing correspondences, memos, report gathering, records management, data entry and Time keeping etc. Skill in oral and written communication. Extensive and thorough experience with Microsoft Office tools such as Word, Outlook and PowerPoint and other administrative Computer base programs and applications. Experience in in providing Customer Service to a multitude of individuals regarding complex and general inquiries that include, Clinical staff, Patients, and other stakeholders. Skill in performing routine tasks independently with little to no supervision. Experience gathering information for various reports, preparing reports for leadership. Knowledge and experience with a range of federal, human resources and personnel support policies, procedures, and computer applications to initiate and track requests, access recruiting documents, maintain and track files, and advise service line staff of various processes and procedures. Knowledge of the processes and procedures involved in requesting and maintaining office supplies and equipment. You will be rated on the following Competencies for this position: AdaptabilityAttention to DetailCommunicationsComputer SkillsInterpersonal SkillsVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Martinsburg VA Medical Center 510 Butler Avenue Martinsburg, WV 25405 US
• Name: Shannon Payne
• Phone: 3042630811
• Email: [email protected]