Robert J Dole VAMC is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Duties

Major Duties: Provides information in person or on the telephone in response to inquiries concerning the identification, location, and general responsibilities of organization. Receives telephone calls from individuals who frequently do not know the medical facility organization nor the person with whom they need to speak. Routes such calls to the appropriate office or employee. Notifies employees to pickup telephone messages held by the receptionist. Maintains the medical facility reception area, including up-to-date locator records, telephone directories, building floor-plans, organization pamphlets, and similar guides, records of visitors, inquiry tallies, directories of other government agencies that interface or otherwise work with the medical facility, local commercial transportation schedules, housing registers, and miscellaneous bulletin board items. Ensures the reception area is stocked with appropriate booklets, pamphlets, and brochures for public distribution. Issues identification badges to visitors as applicable. Provides instructions on security regulations related to wearing of badges and showing of passes. Ensures visitor badges are retrieved at the end of visits. Obtains as evidence of appropriate identification; and explains security regulations on restrictions on packages and briefcases; applies specific instructions in the processing of other categories of visitors and issues special types of badges to special categories of individuals; arranges for escort service where required; refers unannounced visitors to officials in the organization; receives advance notices of meetings, conferences, etc Uses office automation equipment such as computers, modems, printers, copiers, and FAX machines and software. Composes routine requests, memoranda, and transmittal and acknowledgement letters. Stores and retrieves documents or files, inserts and deletes text, and transmits and receives electronic mail. Work Schedule: Monday-Friday shift may fall within 6:30am - 5:00 pm Virtual: This is not a virtual position. Position Description/PD#: Information Receptionist/PD10145A Financial Disclosure Report: Not required Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/20/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and/or have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-3 position you must have served 52 weeks at a GS position. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50's include: Within grade increases at the highest grade held; or 2 SF-50s at the highest grade held with an effective date at least 52 weeks apart. You may qualify based on your experience and/or education as described below: This occupational series requires you either meet the education, or experience requirement, or a combination of the two in order to qualify for entry into this job series, and it is something that can't be waived. From the responses below, please select the response which best reflects your education/experience for this position at the GS-3 level. EXPERIENCE: Have six (6) months of general experience with the particular knowledge, skills, and abilities to perform the duties of this position successfully that is equivalent to at least the GS-2 level in the Federal service. OR EDUCATION: Completed at least one (1) year above High School, obtained in an accredited business, secretarial or technical school, junior college, college or university OR COMBINATION OF EDUCATION AND EXPERIENCE: For GS-3 level positions, determine the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determine the applicant's education as a percentage of the education required for the grade level; then add the two percentages. The total percentage must equal at least 100 percent to qualify an applicant for that grade level You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceInformation AssuranceInterpersonal SkillsLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work requires walking and standing. Requires long periods of sitting and moving about in an office environment, including repetitive motion activities of the hands and fingers for extensive keyboard and computer mouse use, office tasks such as answering and holding a telephone, and writing. The work may require walking indoors, outdoors, or to and from other areas of the medical center. It may be necessary to lift and/or push equipment. Employee is subject to periods of continuous standing, sitting, walking and frequent stooping, reaching, pushing, pulling, and bending. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

EDUCATION: Completed at least one (1) year above High School, obtained in an accredited business, secretarial or technical school, junior college, college or university

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Robert J Dole VA Medical and Regional Office Center 5500 East Kellogg Drive Wichita, KS 67218 US
• Name: Samuel Morrow
• Phone: 316-685-2221 X58034
• Email: [email protected]