This position is assigned to the Morale, Welfare, and Recreation (MWR) Unaccompanied Housing Department; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC).

Duties

Provides assistance in handling customer complaints, involving management as necessary. Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts. Ensures guest security and privacy is maintained at all times. Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions. Inventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested. Answers phones and transfers calls to appropriate individuals. Logs trouble calls and ensures the appropriate department is notified. Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Requirements

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must meet federal suitability requirements including successful completion of background investigation.

Qualifications

Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations Skill in resolving customer complaints. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, PowerPoint, Outlook). Skill in basic match. Skill in reading. Ability to handle, control, and account for large amounts of cash. Ability to handle, address, and resolve customer complaints. Ability to communicate effectively both orally and in writing, in English.

Education

A high school diploma or GED is preferred.

Contacts

• Address NAVBASE San Diego 750 Pacific Coast Highway San Diego, CA 92132-0058 US
• Name: Young Jun
• Email: [email protected]