The employee will serve as the Supervisory Medical Administration Specialist at the Jesse Brown VA Medical Center, in Chicago, IL. This position is organizationally aligned under Patient Administrative Service (PAS). The primary purpose of this position is to manage Ambulatory Care Scheduling Section (PAS) within the PAS Outpatient Scheduling Department (ACOD).

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Conduct internal reviews of all outpatient scheduling support systems. Manages staff including planning, advising, assigning work, supervision and various administrative and clerical matters involving the internal organizations/sections. Analyzes and resolves a wide variety of problem areas concerning the effectiveness of involved administrative and professional staff activities. Generates, compiles, evaluates/analyzes large amounts of information/data to put into meaningful format(s) for management review. Assists in formulating plans and coordinating data validation and prepares statistical reports for presentation to management. Prepares and presents written and oral quantitative/qualitative reports based upon conducted research, compilation and programs (ex: Joint Commission, Office of the Inspector General, etc.). Participates in the selection process of new staff by reviewing job applications, interviewing applicants and ensuring employees receive full and proper training according to their assigned duties. Develops appropriate performance requirements for employees, evaluates work performance, reviews recommendations for promotions, reassignments and separations, as well as facilitates employee training and development. Develops and maintains positive working relationships with clinicians, Union officials' stakeholders and the community. Manages, evaluates, trains and develops first line managerial staff and provides guidance and oversight to clerical staff and training managers. Schedules medical appointments in multiple modalities and specialties. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Recruitment & Relocation Incentives: Not authorized. Financial Disclosure Report: Not Required.

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Applicants must possess at least one (1) year of specialized experience equivalent to the GS-11 level in the Federal service. This experience must have equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position. Specialized experience includes: managing, evaluating, training and providing guidance and oversight; generating reports; resolving complex tasks and articulating changes as needed; preparing verbal and written responses to inquiries and complaints; formulating plans and coordinating data validation; and having experience in scheduling medical appointments in multiple modalities and specialties. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementAnalytical ReasoningCommunicationManaging Human Resources IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Physical exertion is limited to walking, climbing, stooping, bending, reaching and occasionally driving. Sitting and manual dexterity are required to keyboard for extended periods of time in the execution of administrative duties. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

NOTE: There is no substitution of education for specialized experience at this GS-12 grade level; therefore, it is not necessary to submit transcripts.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]