Position within the Office of the Chief, Medical Administration Service (MAS) that has primary responsibility for auditing scheduled appointments and providing quality assurance of scheduling operations. The information to be audited is recorded in VIST A/PIMS software applications under the management of MAS, job duties involve staff administrative analytical and evaluative work directly related to program operations, as well as management and organizational efficiency and productivity.

Duties

Major duties include (but not limited to): Serves as the functional expert for all matters relating to outpatient scheduling. Coordinates scheduling audit reports and results. Participates on committees to serve as a subject matter expert interpreting data and/or recognized trends in data. Demonstrates tact, diplomacy, and considerable skill in support of strong customer service and coordination of work with individuals at all levels of the organization. Uses Microsoft Office applications to create end-user reports and/or data set files using data extracted. Demonstrates analytic ability sufficient to analyze audit data and support recommendations to clinical and administrative leaders. Stays abreast of Policies and Regulations related to scheduling. Work Schedule: Monday-Friday 8am-430pm Telework: Telework eligible at the discretion of the Supervisor Virtual: This is not a virtual position. Position Description/PD#: Program Assistant (Auditor)/PD04464O and PD044640 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/18/2023. GS-06 Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience as described below: GS-06 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Audits scheduled appointments for accuracy with current regulations. Provides guidance and clarification to clinical and administrative personnel regarding scheduling policies and procedures. Adheres to current and local policies related to outpatient scheduling. Coordinates scheduling audit reports and results. Demonstration of strong data analysis skills and the ability to extract, correlate, and manage multiple data sources for completing scheduling audits. Note: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Verbiage displayed on your resume or application must contain your own words. You may refer to the specialized experience located within the vacancy announcement, to assist with describing work experiences; however, resumes or applications received that copied verbatim from the announcement will be evaluated and may be reviewed as falsifying your experience or application. You will be rated on the following Competencies for this position: Attention to DetailAudit ReportingComputer SkillsPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Wendy York
• Phone: 785-350-1588
• Email: [email protected]