This Lead Medical Support Assistant (MSA) position is in the Office of Community Care of the Gulf Coast Veterans Health Care System located in Biloxi, MS.

Duties

The Lead Medical Support Assistant (LMSA) in the Gulf Coast Veterans Health Care System (GCVHCS) will report to a MSA Supervisor in OCC. The LMSA will be assigned to work the established/approved tours of duties of Community Care. The LMSA must successfully complete required training, established set competencies in their performance plan to show the ability to work in at least one clinic area and areas involved in clinical administration. Depending on the work assignment, the LMSA must possess core knowledge of clinic operations within Ambulatory Care, Inpatient Ward administration, Call Center operations, registration, beneficiary travel, insurance capture buffer, patient advocacy, MyHealtheVet, specialized teams/units operations, care in the community and beneficiary travel. The duties of the Lead Medical Support Assistant include but are not limited to: Reviewing authorizations and referrals to check for accuracy of consults for OCC Providing guidance with difficult and more complexed consult problems to identify workable solutions Conducting reviews for correct determinations of the veteran's eligibility to receive medical services through OCC processes Reviewing and updates procedure manuals to maintain knowledge of current procedures and processes Assuring authorizations are obtained from appropriate service chief for procedures performed at non-VA facilities Contacting Veterans by telephone to explain pending or new consult request Ensuring that veteran appointments are made with other VA facility, contract site, or community providers of Veteran's choice as appropriate Utilizing automated tracking tools as well as computers to perform a wide variety of recordkeeping, correspondence, tracking operations Manipulating and correcting information in various databases or records Educating providers and team members about patient's medical care Supporting the maintenance of electronic databases to track OCC consults Demonstrating a high level of flexibility, teamwork, and multi-faceted skills by cross training to other areas within OCC to provide coverage Completing multiple assignments varying in degree of difficulty to ensure patient needs are met, reducing internal transfers, and reducing barriers to unnecessary delays and patient care diversions Ensuring all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) Sending documents to the appropriate department for scanning Screening/receiving phone calls in a courteous and timely manner Ensuring consults are scheduled within the urgency timeframes unless there are capacity issues with community access Communicating barriers to productivity to supervisor timely and effectively in a positive manner Reading and responds to work related emails both Vista and Outlook in a timely manner Scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Providing general guidance to MSA/PSA in training or requesting assistance Scheduling, canceling, rescheduling Veteran's appointments and/or consults Entering no-show information Monitoring the electronic wait list Preparing for clinic visits Monitoring both inpatient and outpatient appointments for areas of responsibility Ensuring encounter forms are completed in order to obtain appropriate workload credit Verifying and updating demographics and insurance information Processing all emergency and nonemergency transfers to other VA facilities or private hospitals Performing basic eligibility, co-pays and preauthorization requirements for specific coverage. Work Schedule: Usually Monday - Friday, 8:00am - 430pm. To be discussed at interview Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 520-00262-F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. One of the following must be met: (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Physical Requirements: See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations. To qualify for the GS-07 level, your resume must demonstrate you possess the required experience necessary to possess the Knowledge, Skills, and Abilities (KSAs) required for the grade. Be specific when describing the job duties that demonstrate you possess the KSAs listed. Resume must include hours per week for work experience credit. Lead Medical Support Assistant, GS-07 (a) Experience. One year of experience equivalent to the GS-06 grade level which includes: Collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community OR providing staff development and training, delegating responsibilities/assigning workload to other staff members, following up on issues, and reviewing and monitoring data to ensure reports are complete and accurate. (b) Assignment. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. (c) Demonstrated Knowledge, Skills, and Abilities (KSAs). In addition, you must demonstrate ALL the following KSAs in your resume: Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. Preferred Experience: Experience with Community Care or similar programs (consult management) Internal and external customer service Experience with VISTA, CPRS and HSRM References: VA Handbook 5005/117 Part II, Appendix G45 VA Qualification Standard for Medical Support Assistant, GS-0679. The full performance level of this vacancy is GS-07. Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Susie Bryan
• Phone: 918-348-9281
• Email: [email protected]