Attention to detail and strong customer service are mandatory duties for this position. The Beneficiary Travel Program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for the purpose of examination, treatment, or care. The incumbent serves as the primary contact to Veterans and vendors for patient transportation needs.

Duties

1. Determines eligibility for the program and processes requests. 2. Supports efforts to reduce waits and delays for patients by processing transportation consult requests in a timely manner. 3. Arranges all modes of transportation via air ambulance, commercial air, taxi, ambulance, bus, and/or contracted transportation services. 4. Prepares appropriate documentation and/ or scheduling for traveler according to government rates or substantial rates. 5. Forwards correspondence to receiving facility travel department and/or physician via itinerary or stated preferences with destination and time. 6. Determining which of several fund control points to utilize, entering authorizations, maintaining manual and electronic accounting records and adjusting account balances. 7. Responsible for determining method of payment for authorized and unauthorized ambulance claims submitted for consideration 8. Responsible for forwarding all invoices certified for payment to Invoice Payment Process System (IPPS) for processing 9. Acts as liaison between vendors and Financial Management Service (FMS) for invoices pending payment. 10. Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient. Work Schedule: 7:30am-4:00pm M-F, subject to change based on the needs of the facility. Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Transportation Assistant/PD03558A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is covered by AFGE bargaining unit. Per the Master Agreement, the Area of Consideration will be: 1st Area of Consideration - Current Facility and CBOC employees; 2nd Area of Consideration - VA Nationwide applicants; 3rd Area of Consideration - Other Status candidates

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/14/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying transportation regulations and practices to perform a wide variety of administrative support. Coordinating travel arrangements; maintaining records, utilizing databases, reconciling records and generating reports. Investigating/resolving issues and taking corrective actions. Communicating effectively with a wide variety of individuals. Correctly determines eligibility for the program and processes requests. You will be rated on the following Competencies for this position: Administration and ManagementAuditingClericalData Systems Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The duties and responsibilities of the position require some mobility between various clinic areas in separate building location sites, but generally the job is sedentary with some standing, stooping, reaching and lifting up to 20 pounds. The employee is required to work with computer equipment at least 75% of the time which impacts on hand and wrist motions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Biloxi VA Medical Center 400 Veterans Avenue Biloxi, MS 39531 US
• Name: Sharice Hunter
• Phone: 585-354-3863
• Email: [email protected]