This position is assigned to the Unaccompanied Housing (UH) Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command; NAS Pensacola. The purpose of the work is to provide supervisory front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job satisfaction and retention of valuable members.

Duties

Ensures security of all residents is maintained at all times Ensures privacy of all residents is maintained at all times. Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members. Provide assistance handling customer complaints, involving management as necessary. Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times. Serve as the eMH system administrator alternate with the same responsibilities as the system administrator when the administrator is not available Ensure front desk associates and duty-watch standers provide courteous and expeditious UH assignments in a responsive and customer oriented manner. Manage, organize and train front desk associates to carry out their duties and responsibilities in an appropriate and professional manner. Resolve administrative problems, routine operational issues, and complaints related to front desk operations. Provide recommended solutions and draft procedures for review and implementation to higher management. Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards. Provide oversight of all key inventories and accountability records related to key control. Manage Unaccompanied Housing (UH) wait lists and ensure the Unaccompanied Housing Assignment Review Board (UHARB) has copies of the latest UH wait lists. Manage the preparation and submission of daily, weekly, quarterly, and annual Unaccompanied Housing (UH) reports including: occupancy, unit or room availability, utilization, inventory, etc. Ensure the accuracy of the semi-annual inventory and utilization report

Requirements

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9.
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

Qualifications

Preferred 12 months of supervisory experience, that demonstrates knowledge of the basic principles, concepts, standards and regulations of customer service. Must have knowledge of and experience in utilizing property management systems. Must be skilled in the use of a personal computer, Microsoft Office applications. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.

Education

This position does not have a positive education requirement.

Contacts

• Address NAS Pensacola 450 Radford Blvd Bldg 4143 Pensacola, FL 32508 US
• Name: Stephanie Thomas
• Phone: (850) 452-3806 X32508
• Email: [email protected]