This position is assigned to the Department of Veteran Affairs, Veterans Health Administration (VHA), at the Garland VA Medical Center under the Patient Administration Service Community Care.

Duties

Duties include but are not limited to: The Incumbent serves as a Supervisory Medical Support Assistant (SMSA) in CCS and will be involved in administrative aspects of patient access, consults and scheduling for the service. The incumbent collaborates with various Service Chiefs and Supervisors across the health care system and interfaces with VA and Community providers, hospitals, diagnostic and treating facilities, and community based programs. The incumbent will act in the capacity of liaison/expeditor between patients and clinical staff as well as specialty staff and ancillary services. Other assignments at this level include: Supervise subordinate MSA team leader or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Plans, directs and controls the full range of administrative functions and clerical support functions in the Office of Community Care. Provides guidance and support to the professional staff and manages the day-to-day activities of the Community Care department, ensuring policies and procedures are followed as they relate to community care. Assigns and evaluates work to subordinate staff (consults, notifications, authorizations, uploads, etc.). Interviews and selects new administrative employees subject to the approval of the Chief, Patient Administration Service. Tracks the progress of new employees, evaluates the performance of all assigned Lead and Advance Medical Support Assistants, counsels when necessary and submits justifications for incentive awards or personnel actions. Evaluates and manages customer service and the telephone, secure messaging, and other communication systems within the Office of Community Care. Resolves workplace issues and maintains efficient workflow. Work Schedule: Monday - Friday, 8:00am to 4:30pm Telework: Available determined by management. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: United States Citizenship. Must be a Citizen of the United States. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Grade Determinations: In addition to the basic requirements for employment as listed above, the following experience criteria must be met when determining the grade of candidates. Experience and Education. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Specialized Experience. In addition to the GS-8 basic requirements, you must have one year of experience equivalent to the GS-7 grade level. Examples of experience: leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assign and evaluate the work of subordinate MSA staff. Resolve complex problems to ensure patient services are met. Evaluate new products, equipment, and systems to make recommendations for improved clinic operations. Identify educational or training needs. Make final decisions on hiring selections, evaluating performance, and taking disciplinary action when necessary. Responsible for planning and directing the MSA's activities. Knowledge, Skills and Abilities (KSAs): In addition to the basic requirement listed above, candidates must demonstrate the following Knowledge, Skills and Abilities (KSAs) listed below: Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. Ability to provide briefings, orientations, staff development, and training [in a patient support setting. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Assignment: Supervise subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: Responsible for planning and directing programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. Preferred Experience: Previous Supervisory experience Previous Lead MSA, Adv MSA, MSA experience Previous experience resolving internal and external issues Experience working closely with upper management Experience conducting performance evaluations for subordinates Previous experience in conducting briefings, orientations, staff development, and training References: VA Handbook 5005/117, Part II, Appendix G45. Medical Support Assistant Qualification Standard GS-0679; August 1, 2019. The full performance level of this vacancy is GS-8. Physical Requirements: Light lifting and carrying, under 15 pounds; Reaching above shoulder, Use of fingers; Both hands required; Walking and Standing (2 hours); Repeated bending (2 hours); Both legs required; Both eyes required; Depth perception; Ability to distinguish basic colors; Hearing (aid permitted); Hearing without aid.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Dallas VA Medical Center 4500 South Lancaster Road Dallas, TX 75216 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]