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Are you looking for a Customer Service Representative - Correctional (UNICOR)? We suggest you consider a direct vacancy at Justice, Bureau of Prisons/Federal Prison System in Bryan. The page displays the terms, salary level, and employer contacts Justice, Bureau of Prisons/Federal Prison System person

Job opening: Customer Service Representative - Correctional (UNICOR)

Salary: $59 021 - 76 154 per year
City: Bryan
Published at: Dec 04 2023
Employment Type: Full-time
Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities. Our highly-skilled, diverse, and innovative workforce creates a strong foundation of safety and security. Through the principles of humanity and normalcy, we develop good neighbors.

Duties

What are the Major Duties of this Position?

Requirements

  • U.S. Citizenship is Required.
  • See Special Conditions of Employment Section.

Qualifications

How Do I Qualify for this Position? To be considered for the position, you must meet the following qualification requirements. Education: As a general rule, education is not creditable above GS-05 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. OR Experience: You must have at least one year of specialized experience equivalent in difficulty and complexity to the next lower grade level in federal service. To be creditable, this experience must have equipped the applicant with the particular qualifications to perform successfully the duties of the position, and must typically be in or related to the position to be filled. Some examples of this qualifying experience are: Experience with assessing problems, complaints and resolving them without supervision. Technical knowledge of several computer application program. Experience providing expert advice to group members regarding technical content of responses to customer inquiries and complaints. If applicable, credit will be given for paid and unpaid experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent in the activities. **Your eligibility for consideration will be based on your responses to the questions in the application.** Experience that would not normally be part of the Federal employee's position is creditable when documented by satisfactory evidence (e.g., a memorandum from the manager, Human Resource Manager, SF-52, etc.).

Education

See Qualifications Section for education requirements, if applicable.

ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.

Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.

If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.

Contacts

  • Address JUSTICE, BUREAU OF PRISONS Consolidated Staffing Unit 346 Marine Forces Drive Grand Prairie, Texas 75051 United States
  • Name: CSU
  • Phone: 972-352-4200
  • Email: [email protected]

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