The Lead Medical Support Assistant (MSA) position serves as the direct Lead for all Advanced MSAs. Advanced MSAs and Medical Support Assistants in Medical Administration Service or any of the Outpatient Clinics, Community Based Outpatient Clinics (CBOCs), all interdisciplinary clinics to include Specialty, Mental Health and Call Center staff to support the initiative at the North Florida/South Georgia Health Care System.

Duties

Major Duties Include Serves as direct Lead of diverse team of Advanced Medical Support Assistants (AMSAs) responsible for scheduling, access, receptionist and customer service across all modalities at the within Diagnostic Imaging Service. This includes general radiology, MRI, CT, Ultrasound, Bone Density, Mammography and Nuclear Medicine. Assigns, directs and reviews work by AMSAs under supervisory authority. Responsible for maximizing department efficiency and monitoring completion of all assigned workload. Identifies areas for improvement and implements action plans. Completes audits for accuracy of scheduling in accordance with scheduling policies and procedures Assisting with scheduling for all modalities when needed. Ensures coverage is met in absence of supervisor. Maintain reports daily for all modalities to ensure that the National scheduling guidelines are met. Assures Diagnostic Imaging Service maintains coverage in all appropriate sections, assignment to tours of duty, and ensures that minimum staffing levels to maintain productivity are maintained at all times Implements employee development programs. Trains employees in Standard Operating Procedures, medical center policies and procedures, scheduling policies and procedures, and local policies. Enforces and implements all applicable policies and procedures. Prepares agendas, presentations and meeting minutes for monthly service meetings. Assists in preparation for internal and external review programs, including Joint Commission, CAP, OIG, GAO, Environment of Care, etc. Implements corrective actions, performance improvement plans, and disciplinary action when required. Participates in human resource operations, including interviewing candidates for positions, evaluation of candidates and making recommendations for promotional or employment candidates. Collaborates with service leadership for formulating and implementing administrative and operational policies/procedures, including personnel matters, space, budget, equipment. Completes administrative duties as assigned. Represents service on hospital committees. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 51009F Financial Disclosure Report: Not required

Requirements

Qualifications

Basic Requirements: Citizenship: Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.) Experience: Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section 3, Section A, paragraph 3.j. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Certification. None required Lead Medical Support Assistant, GS-7 (a) Experience. One year of experience equivalent to the [GS-6] grade level. (b) Assignment. The Lead MSA is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings. The Lead assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources. Assignments at this level include, but are not limited to: ensuring accurate and timely scheduling of appointments; providing guidance to staff members, to include changes in policies and procedures; creating and maintaining employee work schedules; and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts. For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. (c) Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4. Skill in communicating with individuals to obtain the desired effect [and coordinating with a variety of interdisciplinary care team staff. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005/117, PART II, APPENDIX G45 The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-7. Physical Requirements: The work is primarily sedentary and walking. The work requires the ability to handle multiple demands simultaneously in dealing with a wide variety of clients on a daily basis. Tasks will require prolonged use of computers. There are lengthy periods of sitting, interrupted by intervals of walking and climbing stairs about the medical center to make the many personal contacts required of this position.

Education

There is no educational substitution for this level for GS-7 Position.

Contacts

• Address Malcom Randall Department of Veterans Affairs Medical Center 1601 Southwest Archer Road Gainesville, FL 32608 US
• Name: Yolanda Hawkins
• Phone: (352) 284-8261
• Email: [email protected]