The primary purpose of the position is to serve as the Supervisory Health Systems Specialist for the VA Health Care Center at Harlingen, provide oversight and supervision of all specialty and primary care outpatient clinic administrative operations throughout the VA Texas Valley Coastal Bend Health Care System, and serve as an advisor on clinic operations to the health care system senior leadership. ** Position will be filled at Harlingen, McAllen, Corpus Christi, Laredo or Brownsville, TX. **

Duties

*** Non-Bargaining Position *** Responsible for oversight and management of routine day-to-day operational matters within the HCC to include coordination for a wide range of services necessary to provide a continuum of care for Veterans. The incumbent must be a liaison with Quality Management, Compliance, Systems Redesign, Patient Safety, Privacy, Information Security, Public Affairs, and the Equal Employee Opportunity Office, as well as resolving more complex, non-routine matters not requiring action by the Associate Director. In addition, as the Contracting Officer Representative (COR) for a complex building lease, the incumbent ensures adherence to all requirements for the building owner under the lease/contract, which includes maintenance of the building, life safety systems, and grounds. Conducts studies of health care system programs and operations, and makes recommendations for improvements to reduce cost and increase efficiency and effectiveness without compromising customer service. Identifies problems or potential problems within the facility that impact the ability to provide good customer service and/or quality care, and makes recommendations for correct actions. Coordinates cross-organizational projects involving more than one service and/or more than one clinic location and ensures completion of the projects within the prescribed time frame. Implements appropriate planning procedures to accomplish programs, projects, or needs. This may involve data collection, data analysis, and preparation of recommendations resulting from special studies concerning problems of staffing, equipment, budget cost containment, space availability and assignment, work simplification/organizational realignments or reorganization, report requirements, productivity, and automated management information system. Develops, modifies, and/or interprets performance standards for all supervised employees. Explains performance expectations to employees and provides regular feedback on strengths and weaknesses. Holds employees responsible and accountable for satisfactory completion of work assignments. Appraises subordinates' performance ensuring consistency and equity in rating techniques. Recommends awards when appropriate and approves within-grade increases. Hears and resolves employee complaints and refers serious unresolved complaints to higher level management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignments in consideration of skills and qualifications, mission requirements, and EEO and diversity objectives. Serves as a principal advisor and resource regarding administrative matters in both primary care and specialty care outpatient clinic operations to the Associate Director and Executive Leadership. Works independently and closely on a day-to-day basis with the Associate Director and Executive Leadership in planning, identifying, resolving, and implementing complex management programs and policies relevant to the mission and operation of the health care system and its affiliates. Serves as a key contributor in the development of the VATVCBHCS organizational strategic plan, making recommendations for strategies to improve clinic flow and operations, patient care, access to care, and customer service. Participates in Health Care System Emergency Preparedness and safety responses pertinent to internal/external disasters. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Telework: Not Available Virtual: This is not a virtual/remote position. Position Description/PD#: Supervisory Health System Specialist - HCC / PD740-0306-O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/06/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. or Specialized Experience: (for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following. Such experience may have been gained as an administrative officer, management analyst, or administrative or clinical program manager or supervisor in a health care delivery system. Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include: knowledge of the theories and principles of healthcare administration and organization, and of administrative laws, regulations, policies and precedents applicable to the administration of important programs; ability to gather, assemble and analyze facts, draw conclusions, devise solutions, conduct informational interviews, and maintain effective relationships with a wide variety of officials; ability to thoroughly analyze problems and to design, develop, evaluate, modify, and implement projects and programs to meet current health care industry and agency requirements; ability to identify necessary changes and improvements in the management process and to develop new and different solutions to problems; and, knowledge of the duties, responsibilities, and training requirements as COTR (including project management, market research and negotiations) for the building lease and any other outside agency contracts which deliver services to a health care facility. You will be rated on the following Competencies for this position: Administration and Management Communication Leadership Organizational Performance Analysis Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA TX Valley Coastal Bend HCS 2601 Veterans Drive Harlingen, TX 78550 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]